Manager, IT, Information Management Services

Job Summary The Manager, Information Management Services (IMS) provides leadership and oversight of the Information Management Services (IMS) portfolio, ensuring enterprise technology services are reliable, secure, and aligned with district priorities. Reporting to the Executive Director, Information Technology, the IMS Manager oversees day‑to‑day service delivery, supports the lifecycle management of enterprise systems, and leads technical staff in delivering high‑quality services that support teaching, learning, and business operations. This position requires strong people leadership, service management expertise, and technical judgment within a complex public‑sector environment.

Responsibilities Operations

Manages the day‑to‑day operations of the IMS portfolio, ensuring services are delivered effectively, efficiently, and in alignment with district priorities.

Establishes service standards and performance expectations; monitors service delivery outcomes and implements continuous improvement initiatives.

Leads operational planning for assigned services, including workload coordination, priority setting, and resource allocation.

Works with technical team members and stakeholders to ensure the successful delivery of projects, service enhancements, upgrades, and operational initiatives within the assigned portfolio.

Contributes to budget planning, forecasting, resource allocation, and operational planning for the assigned portfolio.

Systems Management

Ensures systems and services are maintained in a secure, stable, and supportable manner, with appropriate planning for upgrades, patching, capacity, and renewal.

Provides technical leadership and guidance related to infrastructure, enterprise applications, cloud services, endpoint technologies, and related operational environments, as applicable to the portfolio.

Collaborates with internal teams and vendors to evaluate solutions, troubleshoot issues, and support the ongoing optimization of services and technologies.

Supports technology modernization efforts by identifying opportunities to improve service delivery, automation, efficiency, and user experience.

Leadership

Supervises, mentors, supports, and evaluates unionized technical staff in accordance with applicable collective agreements, district policies, and management practices.

Leads a diverse, cross‑functional team focused on maintaining reliable services, improving performance, and enabling business and educational operations.

Provides technical guidance, advisory support, and operational recommendations to district stakeholders, leadership, and partner teams.

Supports communication with stakeholders regarding service expectations, changes, impacts, timelines, and planned improvements.

Qualifications Education & Experience

Bachelor's degree in computer science, Information Technology, Information Systems, Business Technology Management, or an equivalent combination of education and experience.

Minimum of 5 to 7 years of progressive experience supporting enterprise IT environments, including enterprise applications and cloud‑based systems, with demonstrated experience in a leadership, supervisory, or team lead role, preferably within a complex public‑sector, education, or distributed service environment.

Experience working in the education sector, public sector, or another large, multi‑site organization is an asset.

Technical Experience

Demonstrated experience managing and supporting enterprise application environments in a large, complex organization.

Strong knowledge of enterprise and cloud‑based platforms, including:

Microsoft Windows, Microsoft 365, Exchange Online, Active Directory, SharePoint, Azure, and Teams

Experience with major enterprise business systems such as:

ERP, HRIS, payroll, student information, and learning‑related applications

Oracle ERP, MyEdBC (Aspen Follett), SchoolBundle, Spaces, or similar platforms

Experience with application integrations, data flows, and reporting and analytics solutions such as Power BI.

Working knowledge of application security, data privacy, access controls, and governance practices.

Experience overseeing software evaluation, selection, configuration, upgrades, and lifecycle management.

Familiarity with software development, automation, or low‑code/no‑code solutions is an asset.

Ability to assess business needs and deliver scalable, secure, and reliable application solutions.

Knowledge, Skills, Abilities

Excellent interpersonal, verbal and written communication skills with the ability to build effective working relationships at all organizational levels.

Demonstrated commitment to inclusion and belonging and building a caring and respectful workplace.

Analyzes complex application, data, and service issues to identify root causes, assess risk, and recommend practical, sustainable solutions aligned with organizational priorities.

Ability to exercise tact and discretion and maintain a calm, courteous approach to sensitive interpersonal situations.

Demonstrates a commitment to continuous improvement by identifying opportunities to enhance application performance, service quality, efficiency, and user experience.

Effectively prioritizes competing demands, projects, and risks within an applications portfolio to support organizational goals and service sustainability.

Demonstrated success in working within cross‑functional teams and effective project management and analytical/decision‑making skills.

Demonstrated ability to clearly and confidently communicate complex technical and financial information to senior leadership audiences.

Benefits

Comprehensive Benefits Package

Extended Medical, Vision and Dental

Life Insurance, Short‑Term and Long‑Term Disability

Employee Family Assistance Program

Municipal Pension

13 Paid Holidays, plus Sick & Vacation Time

Supportive workplace with a positive and productive work environment. Feel a sense of security and safety to act, speak, and reflect who you are.

The salary range for this position is $115,240 to $144,050 per year with comprehensive benefits package and Municipal Pension.

We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to removing barriers and creating a workplace where everyone, regardless of their background, feels empowered to contribute their best.

Surrey Schools recognizes the importance of accessibility and supporting the diverse needs of our community. If there is any accommodation you may require for your interview, whether related to accessibility or otherwise, please do not hesitate to advise and we will make every effort to meet your needs.

Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.

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