Customer Technical Support Specialist

Join Cogeco Connexion as a Customer Technical Support Specialist and elevate customer service across Canada. This remote position is dedicated to resolving technical product issues efficiently.

The ideal candidate will have a passion for problem-solving and enhancing the customer experience. This role is pivotal in decreasing churn and driving customer satisfaction amid a rapidly evolving telecom industry. You'll thrive by handling multiple customer interactions and collaborating effectively with team members.

Key Responsibilities: • Provide timely technical support and troubleshooting for customers • Summarize issues and track customer interactions accurately • Liaise with internal teams for comprehensive issue resolutions • Contribute ideas for improving service efficiency and customer satisfaction • Attend training to stay updated on products and services

Requirements: • At least 2 years of technical support experience • Experience with collaboration tools like Slack and Google Apps • Bilingual in English and French is essential • Familiarity with networking standards and troubleshooting • Genuine passion for delivering exceptional customer experiences

Bring your technical skills and customer dedication to Cogeco Connexion as part of our support team. #J-18808-Ljbffr