Client Support Worker (2026-226-CC)

Job Overview Client Support Worker – Client Support Worker (2026-226-CC) – Full‑time, Bargaining Unit – 35 hours/week (Mon‑Fri 3pm – 11pm) – Exclusively onsite at 540 Cedarvale Avenue, Toronto, ON.

Program Overview – Cedarvale Housing Program The Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24‑hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

Responsibilities

Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement in program activities.

Deliver one‑on‑one support aligned with Coordinated Care Plans, assisting with tasks such as form completion and navigating community resources.

Participate in the intake process, including applicant screening, interviews, onboarding, and follow‑up for new participants.

Monitor client progress and well‑being, contributing to care plan evaluations and recommending adjustments as needed.

Support goal setting and care planning to promote independence and community integration.

Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs.

Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.

Encourage participation in community activities and identify services that meet individual needs, providing guidance and instruction for successful engagement.

Collaborate with external service providers and community partners to strengthen support networks.

Respond to crises and distress behaviours using de‑escalation strategies and trauma‑informed approaches, ensuring safety and team communication.

Perform delegated health‑related tasks, including medication management under professional guidance.

Arrange and, when necessary, accompany clients to appointments and community activities.

Maintain accurate documentation and case notes in a timely manner.

Uphold health and safety standards, including emergency procedures and fire regulations.

Contribute to program development and evaluation initiatives.

Working Conditions

May involve exposure to second‑hand smoke, odors, pests, and situations where clients use substances or have incontinence issues.

Clients may express distress through language or behaviour, including swearing.

Ability to lift up to 40 lbs is required.

Qualifications

Social Service Worker diploma or other related education.

2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.

Desired Skills and Attributes

Ability to interact effectively with high‑risk, marginalised, and vulnerable individuals.

Demonstrated ability and experience dealing with aggressive behaviours and effective de‑escalation and boundary‑setting skills.

Demonstrated ability in written, oral, and interpersonal communication skills.

Ability to work both independently and as part of a team.

Conflict resolution and crisis intervention skills.

Good judgement.

Proficiency with computers, databases, and web‑based applications.

Knowledge of geriatric and aging issues.

Knowledge of harm reduction approach.

Knowledge of the Mental Health Act.

Knowledge of community resources and various systems in Toronto.

EEO and Accessibility Statement WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free selection process and work environment. If contacted regarding an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received regarding accommodation will be addressed confidentially.

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