Digital Specialist

The Company

Wahl Clipper Corporation is a global leader in the design, manufacture, and distribution of professional and consumer clippers, trimmers, shavers, and personal care devices. Wahl employs approximately 3,300 employees worldwide, with products sold in more than 165 countries. As a family‑run organization with over 100 years of innovation, Wahl remains committed to quality, craftsmanship, and long‑term career development.

Wahl Canada is a medium‑sized Canadian organization with a strong culture built on respect, collaboration, and performance excellence. We take pride in fostering an environment where employees can build meaningful careers while contributing to business growth.

The Position

Reporting to the Head of Product and Marketing, the Digital Specialist supports the growth of Wahl Canada’s eCommerce business by managing key components of the digital customer experience across multiple platforms. This role focuses on digital platform support, reputation management, case workflow coordination, and cross‑functional issue resolution, using customer insights to improve processes, content, and service outcomes.

The Digital Specialist works closely with Marketing, Operations, Finance, and external partners to ensure consistent, efficient, and brand‑aligned digital experiences.

Key Responsibilities

Digital Reviews & Online Reputation Management

• Monitor, respond to, and escalate customer reviews across platforms, including Bazaarvoice, Google, Sprout Social, Direct‑to‑Consumer (DTC), B2B portals, and Amazon.
• Ensure responses align with brand voice and service guidelines while protecting brand reputation.
• Identify trends, recurring issues, and improvement opportunities and share insights with internal stakeholders.

Customer Experience Case Management

HubSpot & CRM Administration

Returns & Repair Coordination

Internal Commerce Support

Customer Experience Intake & Escalation

Experience & Qualifications

Compensation