Emergency Client Service Representative (ER CSR)

Emergency Client Service Representative (ER CSR)

Pay: CA$18.00–CA$22.00 per hour Support pets and the people who love them during some of their most critical moments. King Animal Hospital is seeking compassionate, organized, and resilient Emergency Client Service Representatives to join our growing Emergency team. This is an ideal opportunity for individuals who thrive in a fast-paced environment, remain calm under pressure, and are passionate about providing exceptional client support in emergency veterinary medicine. About Us King Animal Hospital is a privately owned, state-of-the-art referral and emergency hospital serving both equine and small animal patients. Our 60,000 sq. ft. facility on 50 acres in King City, Ontario is equipped with advanced diagnostics and supported by a highly collaborative, multidisciplinary team. Our Emergency department works closely alongside board-certified specialists in surgery, critical care, neurology, internal medicine, cardiology, oncology, rehabilitation, and more—providing advanced care for urgent and complex cases 24 hours a day. As an ER CSR, you will work alongside experienced Client Service Representatives, RVTs, Animal Care Attendants, ER DVMs, and specialists to support patients and clients through emergency visits and critical care situations. What You’ll Do As an Emergency Client Service Representative, you will play an essential role in supporting clients, patients, and the veterinary team during urgent and emergency situations: Welcome emergency patients and clients with professionalism, compassion, and urgency Support and communicate with clients experiencing emotional, stressful, or crisis situations Triage incoming phone calls and communicate effectively with the Emergency team Coordinate emergency intake, referral admissions, and patient transfers Schedule appointments and manage communication through phone, email, and tex Prepare estimates, invoices, and process payments accurately in a fast-paced environment Assist clients with insurance claims and financing information Maintain accurate patient accounts and medical record documentation Collaborate closely with ER veterinarians, RVTs, and support staff to ensure efficient patient flow Handle sensitive conversations and client concerns with empathy and professionalism Maintain a clean, organized, and welcoming reception environment Assist with administrative tasks and other duties as required What We’re Looking For Previous experience in a veterinary clinic, emergency hospital, or fast-paced client service environment required Strong customer service and interpersonal communication skills Ability to multitask, prioritize, and stay organized under pressure Comfortable supporting clients during emotional or high-stress situations Strong attention to detail and administrative accuracy Proficiency with Microsoft Office and general computer systems Experience with veterinary software systems considered an asset Ability to work collaboratively within a multidisciplinary emergency team Flexibility to work rotating shifts including days, evenings, weekends, holidays, and overnights We welcome candidates who are passionate about emergency veterinary medicine and looking to grow within a supportive referral and emergency environment. What We Offer We are committed to supporting your professional growth and overall well-being: Competitive compensation ($18–$22/hour) Extended health, dental, and life insurance Paid time off (vacation, sick days, personal days) Employee discounts on pet services and products Premiums for overnight shifts where applicable A workplace designed with you in mind: Onsite social worker and HR support Structured roles and supportive leadership Strong focus on collaboration and communication Ongoing learning within a multidisciplinary referral environment Why King Animal Hospital? This is more than a reception role—it’s an opportunity to be part of a team providing compassionate support during critical moments. Your professionalism, empathy, and ability to stay calm under pressure will make a meaningful impact on both patients and clients every day. Apply Today Ready to join our Emergency Client Services team? King Animal Hospital is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process.

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