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Mi9 Retail
Technical Support Engineer PositionMi9 Retail • Winnipeg, Canada
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Technical Support Engineer Position

Technical Support Engineer Position

Mi9 Retail • Winnipeg, Canada
8 days ago
Job type
  • Full-time
Job description
Enhance customer satisfaction as a Technical Support Engineer managing complex issues in our product. Configure and troubleshoot within a fast-paced technical environment to address customer needs.

The ideal candidate must possess over two years of technical support experience. You will serve as a critical liaison between customers and internal teams, ensuring technical issues are resolved efficiently. Strong written and verbal communication skills will be essential for managing customer interactions and feedback.

Key Responsibilities: • Reproduce customer environments for testing purposes • Efficiently manage and address electronic support tickets • Liaise between sales, customer success, and clients • Troubleshoot and configure software and hardware issues

Requirements: • Minimum 2 years of technical support experience • Strong customer service orientation • Exceptional written and verbal communication skills • Proven troubleshooting abilities in technical environments

Leverage your technical expertise in a meaningful role that supports customers effectively while troubleshooting complex issues. #J-18808-Ljbffr
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Technical Support Engineer Position • Winnipeg, Canada

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