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Technical Support Specialist at Partner SoftwareMediSolution • Winnipeg, Canada
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Technical Support Specialist at Partner Software

Technical Support Specialist at Partner Software

MediSolution • Winnipeg, Canada
9 days ago
Job type
  • Full-time
Job description
Become a Technical Support Specialist with Partner Software, providing essential remote support to customers. Improve customer experiences by addressing software queries and troubleshooting issues effectively.

This remote role encourages applicants from Canada and the U.S., with a preference for those in the EST timezone. In your role, you will resolve customer inquiries, document each step, and ensure effective communication throughout. Embrace the opportunity to deepen your knowledge of the company’s support processes and software tools.

Key Responsibilities: • Engage promptly with customer support inquiries • Troubleshoot application and software issues • Document each ticket and resolution clearly • Escalate significant issues to senior team members • Contribute to maintaining the support knowledge base

Requirements: • Associate’s degree or equivalent relevant experience • 1+ years in a customer service or technical role • Excellent communication and interpersonal skills • Strong organizational and problem-solving capabilities • Basic computer skills and quick adaptability

Utilize your skills to enhance customer satisfaction and experience support with Partner Software in this remote position. #J-18808-Ljbffr
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Technical Support Specialist at Partner Software • Winnipeg, Canada

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