Solutions Specialist

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary The Solutions Specialist supports the electromechanical operations team on quotes, strategic projects and new sales. He/She also estimates repair work for small to mid size opportunities and new sales strategy with our sales team. This individual has an advanced knowledge of electromechanical systems and the industry, etc. to provide clients with innovative solutions. The Solutions Specialist accurately estimates labor and material job costs and provides technical support and advice to Sales and Operations teams whether internal or external. He /She acts as external liaison working with clients and maintains high levels of customer satisfaction as directed. The Solutions Specialist develops and maintains record keeping of all quotes and workorders.

Key Responsibilities

Receive and respond to client technical support inquiries.

Provide RFP/RFI support to potential clients accurately and efficiently.

With sales, operations and clients, completes site surveys to determine specific client needs and ensure project requirements are met including safety standards. Designs, configures and estimates systems for operations or the Sales Team.

Completes written quotes for clients, and Ainsworth business units as required.

Using software tools, workorders and internal support, prepares repair quotes for clients in a timely manner.

Provides operational and troubleshooting advice as needed. Organizes subcontractors as required by evaluating customer site system requirements and accurate job estimates. Researches and develops alternative, improved solutions when possible.

Working with our suppliers and industry experts, stays abreast of and educates others on new product information. Develops and maintains resources for sales and operations team including technical library, data sheets, manuals and vendor product information. Assists in establishing pricing including verification of vendor costs.

All other duties as required.

Qualifications

10 years of Electromechanical Service Experience with knowledge of motors, pumps and gearboxes and industrial electronics.

Background in responding to client inquires in a similar setting.

Effective customer service skills.

Excellent verbal and written communication skills.

Proficiency with MS Office applications; Excel is essential.

Demonstrated organizational, interpersonal, and time management skills.

Ability to multi-task, work within a fast-paced environment, and prioritize conflicting demands.

The salary range is $70,000 to $85,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short-term incentives and health insurance, among others.

Why work at GDI Ainsworth? GDI Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

Benefits

Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Service milestones and peer recognition plus Employee Discounts and Incentives

Hybrid working models, where applicable

Inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

GDI Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country!

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