Quality Improvement and Risk Management Lead- Contract 12 Months

Who we are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Purpose of the position

We are seeking a skilled and collaborative Quality Improvement and Risk Management Lead to join our team for a 12 month maternity leave contract. This role is responsible for advancing organizational quality improvement initiatives, with a strong focus on accreditation readiness and continuous improvement practices. During the term of the contract, the QIRM lead will provide leadership and coordination of quality improvement and accreditation activities, ensuring alignment with organizational priorities and standards. The role will also maintain oversight of risk management processes, supporting a proactive approach to identifying, assessing, and mitigating risk across the organization.

Reporting to the Director, Strategy, Quality and Organizational Excellence (SQOE), this individual will have responsibility for applying and leading a quality improvement and risk management lens to initiatives and projects that enhance safety, satisfaction and increase operational efficiency and resources.

The Quality Improvement and Risk Management Lead will contribute to the departmental mandate through redesigning processes supported by technology that enhance the experiences and outcomes of all stakeholders, increase operational efficiencies and reliability, and reduce clinical and operational risks. This role involves developing, implementing, and monitoring quality improvement initiatives and risk management strategies to ensure compliance with regulatory standards and to promote a culture of continuous improvement.

Duties and Responsibilities

• Facilitates the management, collection and analysis of clinical and non-clinical CMHA data at the employee, client, family, and community and stakeholder level to find opportunities for quality improvement, risk management and service enhancement opportunities
• Participates as a member of the management team in providing expertise and guidance on continuous quality and risk management improvement initiatives
• Liaises with employees to communicate and promote the importance of continuous improvement goals
• Supports teams on the use of continuous quality improvement and risk management tools and processes, as well as provides resources to employees to achieve, or exceed goals
• Oversees the quality improvement plan program activities and develops quarterly and annual quality reports while ensuring compliance with standards
• Co-Leads the Accreditation and certification process with the organization
• Responsible for gathering and evaluating risk management data from the organization and analyzing data for patterns and trends in care delivery
• Assists with organization wide education and capacity building related to quality improvement and risk management
• Coordinates consumer input/feedback surveys reviewing results and providing recommendations for improvement
• Keeps up to date on best practices, trends and applications related to continuous quality improvement and risk management
• Responsible for the day to day operations of the quality improvement and risk management portfolio
• Collaborates with the management team and front-line employees to coordinate the review of adverse incidents, ensuring implementation of recommendations and risk mitigation strategies
• Participates in various internal/external committees and community of practices.

Program Management

• Supervise and mentor direct report(s), providing guidance and support

Client Safety

• Adhere to CMHA Durham client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety.
• Report client safety incidents and suggested improvements to manager or delegate.

Job Description

• Conduct performance evaluations and provide feedback to direct report(s)
• Provides oversight of the day-to-day activities. Providing clear and consistent direction and promoting the team’s success through mentorship, guidance, and performance management.
• Create an inspiring team environment with an open communication culture where employees can maximize their job satisfaction and performance.
• Leads the organization for client safety.
• Key roles in emergency preparedness for the organization.
• In-depth knowledge of issues analysis, policy development, clinical and operation issues, care processes, decision-making, process control and management and clinical information systems.
• Knowledge of local and national issues and trends in managed care and primary health care.
• Excellent oral, written communication skills and presentation skills.
• Ability to work effectively with staff and community organizations.
• Self-motivated, organized, creative and able to work independently with good judgement.
• Ability to minimize risks adhering to established policies and procedures.
• Ability to initiate, manage and implement multiple tasks simultaneously.
• Ability to effectively attain, or exceed, organizational goals and objectives and proactively drive quality improvement.
• Knowledge of MS Office (Word, Excel, PowerPoint and Outlook) as well as the Internet.
• Excellent interpersonal and organizational skills; able to prioritize.
• Excellent problem-solving and decision-making skills.
• Ability to maintain confidentiality.
• Strong knowledge in various aspects of applicable legislation.
• Effective client relationship building skills; understanding the client’s needs and background.
• Previous experience in working with electronic medical records and cloud-based incident reporting platforms experience an asset.
• Ability to work independently and co-operatively as part of a team, management, board of directors, stakeholders and partners such as external vendors.
• Able to integrate CMHA Durham’s philosophy of being a “welcoming organization” into everyday practice.
• General knowledge of the mental health environment in Ontario.
• Ability to adapt to change and navigate through ambiguous situations.
• Project management skills.
• Knowledge of Indigenous communities and cultural practices (preferred).
• Fluency in French considered an asset.
• Work outside of normal business hours as required.

Other Duties as Assigned

• Attend, participate in team meetings and all employee meetings.
• Participate in organizational quality improvement activities, e.g. accreditation projects, committee work, special events.
• Participate in quality improvement activities at the team/program level.
• Participate in external committees as required.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Effort

Sits at desk, stands and walks daily to perform the duties of the job. Concentration, conceptualization and attentiveness required daily to answer all inquiries. Creativity and innovation required daily using sight, hearing and touch to operate a computer, develop strategic actions, develop/provide information on policies and procedures, proofread, perform comprehensive assessments, and read documents, resolve conflicts, problem solve, facilitate meetings, attend meetings, oversee daily operations, prepare documents, listen to clients etc.

Risk Management

Minimizes risks adhering to CMHA Durham Policies and Procedures identifying, assessing, evaluating and controlling risks ensuring well-being of employees and clients.

Qualifications

• Bachelor’s degree strongly preferred or post-secondary education (Planning, Risk Management, Public Administration or Human Services).
• Minimum of three – five years recent experience in leading/facilitating quality improvement initiatives (design, implementation and/or evaluation).
• Extensive knowledge and understanding of quality and risk management principles, client safety, best practices, methods and techniques (Continuous Quality Improvement, IDEAS, Lean, Six Sigma, change management or other equivalent).
• Knowledge of interdisciplinary care models Quality and Risk Management Lead.

What we offer

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class, race, sexuality, gender, age, faith, or ability. With a flexible working model (within reasonable parameters of the program), memberships to meditation apps, competitive vacation, wellness time and 100% employer paid health benefits, work-life balance is not only encouraged but expected. Our Monday – Friday work week has 35 hours for most position and everyone gets their birthday off with pay.

Read more about us at CMHADurham.org/getinvolved.

CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted. Please advise us if you require any level of accommodation, we are here to help and support you.

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