Senior Manager, Technology and Communications Infrastructure Management

What is the opportunity? Lead strategic workplace communication infrastructure initiatives across the United States while supporting RBC's critical communications and technology ecosystem. Oversee 300-400+ monthly tickets spanning structured cabling, IT cabinet services, audio-visual installations, and smart workplace technologies. Drive operational excellence through vendor coordination, process optimization, and capital budget management.

This role combines people leadership with strategic infrastructure planning, offering the opportunity to shape RBC's workplace technology evolution while building and developing a high-performing team across key U.S. markets. While the job is stationed in Toronto, you’ll be part of a wider global team. All services are delivered using 3rd party vendors.

What will you do?

Manage critical workplace infrastructure – Oversee structured cabling installations, communication room equipment, network patching, and user move management across the region while maintaining operational excellence and business continuity.

Manage budget creation, tracking, and operational spend – Develop and monitor capital budgets, track invoicing, manage procurement activities, and optimize operational spending to ensure cost-effective delivery of TCIM services across all locations.

Serve as operational escalation point – Handle incident and change request escalations through ServiceNow for all TCIM services, proactively managing communication infrastructure to mitigate risk and support business objectives.

Execute complex project management – Define scope, conduct financial and feasibility analyses, develop business cases, and oversee TCIM projects from initiation through completion on schedule, budget, and scope.

Manage vendor relationships and performance – Source vendors through RFI/RFP processes, negotiate contracts, track SLAs, manage performance reviews, and resolve vendor issues and billing inquiries.

Implement cost-effective solutions – Research industry trends and best practices to simplify processes, improve efficiency, and deliver cost-effective TCIM services across the organization.

Coordinate cross-functional collaboration – Partner with internal RBC teams (Corporate Real Estate, IT, business groups) and external consultants to deliver integrated TCIM services and raise project awareness.

Drive strategic technology initiatives – Support RBC's strategic direction by planning and coordinating emerging technologies such as occupancy sensors, smart lockers, and AV solutions while supporting the local CRE Technology team.

What do you need to succeed? Must‑have

Deep technical expertise in infrastructure – 10+ years of hands‑on experience with complex structured cabling solutions (copper and fibre) and comprehensive knowledge of IT infrastructure supporting corporate and retail sites within wider networks.

Vendor management proficiency – Proven experience managing and overseeing 3rd party vendors delivering services, including contract negotiations, SLA tracking, performance management, and conflict resolution.

Financial acumen and budgeting skills – Demonstrated ability to develop, track, and manage budgets and operational spending with accountability for financial analysis, business case development, and cost‑effective procurement decisions.

Project and program management expertise – Strong capability to manage complex, high‑visibility projects from initiation through completion, including scope definition, feasibility analysis, scheduling, and multi‑stakeholder coordination.

Self‑directed leadership in global teams – Proactive approach with ability to motivate yourself and drive initiatives independently while collaborating effectively with peers and teams distributed across different countries and regions.

Cross‑functional collaboration and stakeholder communication – Ability to work effectively with diverse internal teams (Corporate Real Estate, IT, business partners) and external consultants, translating technical requirements into clear communication and building strong working relationships across departments and locations.

Nice‑to‑have

Presentation and communication related soft skills

MBA or graduate / post‑graduate or professional designations or equivalent

Minimum 2 years of deep and broad management consulting experience with an emphasis on business strategy or Process / Productivity Improvements Lean or Process Improvement Designations

RCDD Certification and/or PMP Certification

What’s in it for you?

The opportunity to do challenging work and take on progressively larger responsibilities

Ability to make a difference and lasting impact

Leaders who support your development through regular coaching

The opportunity to interface with senior‑level executives from many different parts of the organization

A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits

Job Skills Business Oriented, Communication, Group Problem Solving, Infrastructure Administration, LAN Infrastructure, Leadership, Long Term Planning, Meeting Management, Network Cabling, Organizational Change Management, Resource Coordination, Results‑Oriented, Time Management, Vendor Management, Waterfall Model

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CHIEF LEGAL & ADMIN OFFICE GRP

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-03-11

Application Deadline: 2026-05-14

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