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Canadian-Tire-Corporation,-Ltd.-1
Service Advisor – WestCanadian-Tire-Corporation,-Ltd.-1 • San Juan de Terranova, Terranova y Labrador, CA
Service Advisor – West

Service Advisor – West

Canadian-Tire-Corporation,-Ltd.-1 • San Juan de Terranova, Terranova y Labrador, CA
6 days ago
Job type
  • Full-time
Job description

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers needs and expectations regarding auto service maintenance and repairs.

Benefits

  • An amazingly friendly team
  • Continued career opportunities
  • Profit-sharing (conditions apply)
  • Employee discount
  • Diverse, inclusive and safe working environment
  • Work-life balance
  • Flexible work hours
  • Ongoing training and learning
  • Scholarship opportunities
  • Reward and recognition program
  • Group benefit plan (conditions apply)
  • On-site parking
  • Public transportation nearby
  • Free coffee
  • Working for an employer that’s involved in the community
  • Working for a locally owned business
  • And much more!!

Responsibilities

  • Greet, assist and thank customers in a friendly manner, over the phone and in person.
  • Offer professional and knowledgeable advice to build customer trust and loyalty.
  • Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
  • Prepare work orders and review the estimated costs with the customers.
  • Manage customers expectations of when their vehicle will be ready.
  • Act as a liaison between customers and Service Centre employees.
  • Schedule service appointments.
  • Ensure compliance with Health and Safety regulations.

Requirements / Skills

  • Knowledge of automotive mechanic
  • Ability to work shifts (days, evenings, week-ends and holidays)
  • Approachable
  • Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
  • Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
  • Strong communication and interpersonal skills
  • Strong computer skills
  • Ability to plan, organize, delegate and follow-up on daily tasks
  • Valid driver’s licence for province of employment
  • Good working knowledge of COSTAR (asset)
  • Experience in a similar role (asset)

Vacancy Type

New

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Service Advisor – West • San Juan de Terranova, Terranova y Labrador, CA

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