Program Manager, Solutions Lab (Future of Care & Clinical AI Innovation)

Position Responsibilities Join us in re‑imagining health care with the largest social enterprise in Canada. SE Health is leading a multi‑year enterprise transformation project that leverages human‑centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud‑native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles that drive to ensure that we prioritize team decisions, long‑term planning, process standardization, data‑driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

Position Summary The Program Manager, Solutions Lab is responsible for leading specialized initiatives, pilots, and strategic portfolios focused on Future of Care and innovation, with a strong emphasis on the design, testing, and scaling of Clinical AI and innovative transformation solutions. This role operates in a high‑impact, cross‑functional environment focused on innovation, system transformation, and enterprise‑wide strategic priorities. The Manager will lead initiatives that span the full innovation lifecycle, from problem definition and workflow mapping to sandbox testing, pilot implementation, evaluation, and scale‑up. The role requires a clinically grounded innovation leader with strong capabilities in applied AI, human‑centered design, and implementation. The individual will work closely with clinical, operational, and digital teams to ensure solutions are practical, safe, scalable, and aligned with enterprise priorities, including privacy, security, and ethical AI use.

Position Responsibilities Strategic Initiative & Portfolio Leadership

Lead the design, implementation, and evaluation of Future of Care and Clinical AI initiatives, including sandbox testing, pilot execution, and scale‑up.

Translate high‑level strategy into actionable workplans focused on:

Clinical AI solution design and implementation

Workflow redesign and care model innovation

Innovative transformation initiatives across clinical and operational settings

Develop business cases, briefing materials, and executive updates.

Ensure initiatives align with enterprise priorities, including:

Clinical quality and safety

Transformation roadmap

Privacy, security, and responsible AI frameworks

Identify opportunities for scaling, sustainability, and integration of successful pilots across the organization and the potential to influence the broader eco‑system.

Cross-Functional & Matrix Leadership

Coordinate work across clinical, operational, digital, privacy, and IT teams to design and implement innovation initiatives.

Facilitate clinical workflow mapping and redesign sessions, ensuring solutions are grounded in real‑world practice.

Lead matrix teams without formal authority, ensuring clarity of roles, accountability, and execution.

Build alignment across stakeholders to advance AI‑enabled clinical solutions and care transformation initiatives.

Support organizational readiness, including:

AI literacy and adoption

Change management and clinician engagement

Navigate ambiguity and evolving priorities while maintaining forward momentum.

External Partnerships & Ecosystem Engagement

Develop and manage partnerships with:

AI and digital health vendors

Academic and research institutions

Innovation and health technology partners

Support co‑design and co‑development of Clinical AI solutions.

Represent SE Health in external forums related to:

Clinical AI

Digital health innovation

Future of Care

Monitor emerging trends, evidence, and best practices in applied AI and healthcare innovation.

Innovation, Evaluation & Continuous Improvement

Design and execute sandbox environments and pilot testing frameworks for Clinical AI solutions.

Develop evaluation frameworks, success metrics, and dashboards focused on:

Clinical outcomes

Workflow efficiency

User adoption and experience

Analyze qualitative and quantitative data to inform decision‑making and scale‑up strategies.

Identify lessons learned and recommend adaptations to improve effectiveness and scalability.

Contribute to knowledge translation and internal dissemination of innovation learnings.

Integrate considerations related to:

Alignment with enterprise digital transformation initiatives

Sustainability and responsible resource use (where applicable)

Qualifications Education

Master’s degree required, preferably in:

Health Informatics (with specialization in applied AI in clinical practice)

Clinical Masters, Health Administration, Public Health, or related field

Equivalent combination of education and advanced applied experience may be considered.

Experience & Capability Profile

3–4 years of relevant experience in:

Clinical environments (e.g., nursing, allied health, or related)

Innovation, digital health, or transformation initiatives

Demonstrated experience in:

Applied AI in healthcare settings

Cross‑functional collaboration across clinical, operational, and digital teams

Demonstrated ability to:

Lead initiatives independently in ambiguous and evolving environments

Engage senior stakeholders and external partners

Translate complex concepts into actionable solutions

Competencies

Strong clinical foundation combined with innovation mindset

Human‑centered design and workflow optimization capability

Strategic thinking and systems perspective

Strong project and portfolio management capability

Strong analytical and data‑informed decision‑making skills

A social impact‑first mindset (mission orientation, outcomes focused)

Ability to design and run evaluations and translate learning into clear go / pause / scale recommendations

Leadership Readiness Indicators

Leads end‑to‑end design and implementation of Clinical AI and innovation initiatives

Designs and tests new care models and digital solutions

Demonstrates adaptability, curiosity, and continuous learning

Represents the organization confidently in internal and external settings

Why Join SE Health?

Competitive Total Rewards: So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car‑loan support, housing solutions and exclusive staff perks.

Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.

Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future‑focused organization.

About SE Health SE Health is a not‑for‑profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well‑being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI and compensation details We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The total target compensation for this position is $72,000 - $96,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.

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