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Lead Customer Implementation at LightspeedLightspeed Commerce • Winnipeg, Canada
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Lead Customer Implementation at Lightspeed

Lead Customer Implementation at Lightspeed

Lightspeed Commerce • Winnipeg, Canada
6 days ago
Job type
  • Full-time
Job description
Drive high-quality onboarding with Lightspeed as the Senior Manager for Customer Implementation. Lead the North America Retail team to enhance product adoption and retention.

In this strategic role, you will oversee the onboarding strategy, manage cross-functional alignment, and enhance customer journeys. With more than 5 years of experience in SaaS leadership, your focus will be on executing playbooks and driving performance improvement in a dynamic environment.

Key Responsibilities: • Own and execute onboarding strategy and team performance • Optimize onboarding outcomes like product adoption and retention • Streamline the end-to-end journey from sales to early adoption • Develop and lead the onboarding team with coaching and management • Define, track, and report on onboarding KPIs and performance metrics

Requirements: • 5+ years in a SaaS leadership role • Experience with digital onboarding and customer success platforms • Proven skills in data-driven coaching and team scaling • Strong problem-solving and communication abilities • Passion for building professional relationships and influencing teams

Lead the onboarding team to improve customer outcomes and drive success at Lightspeed. #J-18808-Ljbffr
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Lead Customer Implementation at Lightspeed • Winnipeg, Canada

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