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City of Winnipeg
Transit Plus Team Lead at City of WinnipegCity of Winnipeg • Winnipeg, Canada
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Transit Plus Team Lead at City of Winnipeg

Transit Plus Team Lead at City of Winnipeg

City of Winnipeg • Winnipeg, Canada
5 days ago
Job type
  • Full-time
Job description
Lead service excellence as the Transit Plus Team Lead with the City of Winnipeg. This full-time, on-site position focuses on handling complex transit issues and optimizing customer service delivery.

Under the guidance of the Contact Centre Coordinator, you will oversee daily operations and resolve escalated cases related to paratransit services. Utilize your expertise to manage a team and enhance the skills of Customer Service Representatives. Your leadership will help ensure smooth dispatch operations while addressing service concerns in real-time.

Key Responsibilities: • Supervise, mentor, and train staff for performance improvement • Address escalated issues for Transit Plus and On-Request services • Manage centralized dispatching of service vehicles • Act as Contact Centre Coordinator when required

Requirements: • High school diploma/GED, post-secondary education preferred • Two years experience in a Contact Centre environment • Proficiency in Genesys PureConnect or similar software • Strong problem-solving and conflict resolution skills • Excellent communication skills, both verbal and written

Effectively manage complex transit operations and deliver outstanding support at the City of Winnipeg. #J-18808-Ljbffr
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Transit Plus Team Lead at City of Winnipeg • Winnipeg, Canada

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