Talent.com
Direct Energy Business
AI Solutions Analyst in Customer CareDirect Energy Business • Winnipeg, Canada
No longer accepting applications
AI Solutions Analyst in Customer Care

AI Solutions Analyst in Customer Care

Direct Energy Business • Winnipeg, Canada
8 days ago
Job type
  • Full-time
Job description
Elevate customer experiences with NRG Energy as an AI Solutions Analyst focused on contact center technologies. Optimize AI solutions, support daily operations, and enhance customer interactions with impactful insights.

As an AI Solutions Analyst, you'll play a pivotal role in the success of AI implementations within Customer Care at NRG. Your expertise will support the operation and enhancement of AI-driven contact center technologies, including real-time agent assist and insights. Key responsibilities include troubleshooting issues, supporting testing and validation, as well as configuring AI workflows.

Key Responsibilities: • Operate and optimize AI-enabled contact center solutions • Configure workflows using low-code/no-code platforms • Monitor AI adoption and analyze performance metrics • Support pilot programs and new AI initiatives • Maintain documentation for compliance and governance

Requirements: • Bachelor's Degree in Computer Science or related field • 3+ years in contact center operations or analytics • Familiarity with CRM platforms like Salesforce or Genesys • Strong analytical skills and problem-solving aptitude • Experience in continuous improvement environments

Drive AI solutions and contribute to NRG's commitment to ethical AI practices and continuous improvement. #J-18808-Ljbffr
Create a job alert for this search

AI Solutions Analyst in Customer Care • Winnipeg, Canada

Similar jobs

AI and Automation Support Analyst Role Focusing on Workflow Development

Postmedia Network Inc.Winnipeg, MB, CA
Full-time

Join as an AI and Automation Support Analyst dedicated to streamlining workflows in a remote role.Harness automation tools to contribute to workflow optimization and operational excellence.Ideal fo... Show more

 • Promoted

AI Solutions Developer at Steinbach Credit Union

Steinbach Credit UnionWinnipeg, MB, CA
Full-time

Transform your career with Steinbach Credit Union as an AI Solutions Developer.Design and implement advanced AI automation systems that significantly reduce manual processes.As an AI & Automation S... Show more

 • Promoted

AI Automation Operations Support Analyst with Workflow Expertise

Postmedia Network Inc.Winnipeg, MB, CA
Full-time +1

Advance your expertise as an AI and Automation Operations Support Analyst in a remote role.Focus on enhancing automation workflows and supporting advanced AI integration efforts while collaborating... Show more

 • Promoted

Ai Solutions Architect

AndelaWinnipeg, Canada
Full-time

AI Solutions Architect leading transformative AI initiatives, designing custom architectures, developing proof-of-concepts, and providing technical leadership for client solutions. Show more

 • Promoted

Remote QA Analyst – iLottery Games Portfolio

NeoPollard InteractiveWinnipeg, MB, CA
Remote
Full-time

A leading iLottery solution provider is seeking a detail-oriented Games Portfolio Specialist.You will manage the game roadmap and implement new games while coordinating QA and issue resolutions wit... Show more

 • Promoted

Analyst Medicine - Critical Care

Winnipeg Regional Health Authority (WRHA)Winnipeg, MB, CA
Full-time

The Analyst Medicine - Critical Care will provide advanced statistical and data management expertise in support of a large, complex medical database that is continuously evolving.The candidate will... Show more

 • Promoted

Product Solutions Analyst

Conquest Planning Inc.Winnipeg, MB, CA
Full-time

Conquest Planning is a leading financial planning software company with a purpose-driven approach to delivering financial advice.Established in 2018, Conquest Planning was founded by a team of fina... Show more

 • Promoted

Senior Consultant, AI - Konica Minolta Business Solutions Canada

Konica Minolta Business Solutions Canadawinnipeg, mb, ca
Full-time

Exciting Opportunity in Canada - Remote.Lead the design and implementation/delivery of AI solutions, AI Training, Adoption, or Assessments, ensuring alignment with customer objectives, adhering to ... Show more

 • Promoted

Senior AI Solutions Architect - Pre-Sales Leader

ElasticWinnipeg, MB, CA
Full-time

A leading search technology company in Toronto is looking for a Solutions Architect to act as a trusted advisor to sales teams and customers, ensuring a deep understanding of client needs and effec... Show more

 • Promoted

Join as a Product Support Analyst in a Remote Environment

Conquest Planning Inc.Winnipeg, MB, CA
Remote
Full-time

Join a team-oriented remote environment as a Product Support Analyst.Focus on delivering exceptional user support and mastering financial planning software functionalities.In this proactive role, y... Show more

 • Promoted

AI and Automation Support Analyst Role Focusing on Workflow Development

PostmediaWinnipeg, MB, CA
Full-time

Join as an AI and Automation Support Analyst dedicated to streamlining workflows in a remote role.Harness automation tools to contribute to workflow optimization and operational excellence.Ideal fo... Show more

 • Promoted

Customer Support Analyst at Manitoba Hydro

Manitoba HydroWinnipeg
Full-time

Join Manitoba Hydro in Winnipeg, MB as a Customer Support Business Systems Analyst.Focus on analyzing requirements and optimizing our Customer Information System to bolster customer satisfaction.In... Show more

 • Promoted

Market Research Analyst With Ai Expertise

A leading member-based organizationWinnipeg, Canada
Full-time

A leading member-based organization in Vaughan seeks a Market Research Analyst to manage research projects and analyze findings.Ideal candidates will have over 5 years of experience, proficiency in... Show more

 • Promoted

Innovative AI Engineer in Healthcare

HRBWinnipeg, Manitoba, Canada
Full-time

Become a pivotal part of the healthcare revolution as a Founding AI Engineer, focusing on deploying LLM features that enhance clinical efficiency.This role emphasizes immediate production impact.We... Show more

 • Promoted

Director of AI - People In AI

People In AIwinnipeg, mb, ca
Full-time

Director, AI / ML (Applied AI & Agentic Systems).A scaled, product-led technology company operating at the intersection of data, AI, and vertical SaaS—focused on transforming how complex, real-worl... Show more

 • Promoted

Equity Partner & National Leader AI Business Solutions

People Machinewinnipeg, mb, ca
Full-time

Equity Partner & National Leader, AI Business Solutions.This role can be located in any major city centre across Canada.Digital services within the firm.The role will focus on sales, delivery excel... Show more

 • Promoted

Healthcare Business Analyst

BuzzClanWinnipeg, MB, CA
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from BuzzClan.My connection request means a job opportunity for you , (Hiring for Senior Java Lead), (UI ... Show more

 • Promoted

Ai Solutions Engineer With Mlops Skills - C$77,700 - C$129,500 A Year - Remote

Fluent Software GroupWinnipeg, Canada
Remote
Full-time

AI Solutions Engineer to design, deploy, and optimize AI/ML pipelines and models.Focus on MLOps, cloud platforms, and LLMs in a remote setting. Show more

 • Promoted

Innovative Ai Engineer In Healthcare

HRBWinnipeg, Canada
Full-time

Become a pivotal part of the healthcare revolution as a Founding AI Engineer, focusing on deploying LLM features that enhance clinical efficiency.This role emphasizes immediate production impact.We... Show more

 • Promoted

Senior CRO Leader - Remote & AI-Driven Revenue Architect

PuffyWinnipeg, MB, CA
Remote
Full-time

A leading eCommerce brand is looking for a Senior CRO Manager in Toronto to drive on-site conversion optimization.This role requires expertise in analytics and A/B testing, with the goal of enhanci... Show more