Executive Assistant

Manulife is a leading international financial services provider, helping people make decisions easier and lives better.

Position Responsibilities

Schedule meetings and prepare agendas.

Within established guidelines, relieve executive and/or officer of details and advanced administrative duties. Personally, take action whenever possible.

Manage complex calendars that change frequently.

Own the draft of invites and be proactive to incorporate additional context for attendees.

Serve as the defacto office manager for staff on the floor.

Perform other duties as assigned, such as taking minutes of meetings, or other administrative functions to support departmental meetings.

Arrange and coordinate travel and meeting schedules, including travel agendas and meeting schedules. Handle details involving foreign travel including entry papers, currency, passports, and visas.

Complete expense reports and maintain detailed records of expenses.

May prioritize meeting requests, personally responding whenever possible using judgment on potentially urgent matters.

Communicate information to and from the executive/officer to and from a wide range of internal and external contacts.

Manage projects as assigned and ensure the accurate and timely completion of tasks.

Generally, plan, organize and schedule own work.

Follow up with billing related matters or expense charge discrepancies.

Assist with the planning and implementation of departmental events and activities.

Assist in creating draft presentations.

Provide minor admin assistance to the team.

Acts as back-up to other Executive Assistants on team.

Ability to be agile as priorities and request change.

This role is open to both US and Canadian applicants.

Required Qualifications

2-5 years of related administrative assistant experience.

Proficiency in all MS Office applications, as well as technology savvy.

Broad understanding of the organization’s policies and practices.

Ability to work in a global work environment.

Strong oral/written communication skills required to interact with senior officers and representatives.

Excellent meeting planning and organizational skills (planning, coordination, priority setting, task management and follow through).

Ability to manage complex and sensitive work situations with sound judgement, discretion, and empathy.

Highly collaborative and results-oriented.

Strong interpersonal skills and ability to work effectively across cultures.

Preferred Qualifications

Bachelor’s degree in administration, business or relevant areas.

Project management experience preferred.

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.

Adoption/surrogacy and wellness benefits, employee/family assistance plans.

Retirement savings plans including pension and a global share ownership plan with employer matching contributions.

Paid time off program in Canada including holidays, vacation, personal, and sick days, and statutory leaves of absence.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Salary and Working Arrangement

Salary range: $55,125.00 CAD – $91,875.00 CAD.

Working arrangement: Hybrid.

Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

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