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2iSolutions Inc.
Business Analyst - ServiceNow - HR2iSolutions Inc. • Oshawa, Durham Region, CA
Business Analyst - ServiceNow - HR

Business Analyst - ServiceNow - HR

2iSolutions Inc. • Oshawa, Durham Region, CA
30+ days ago
Job type
  • Full-time
Job description

Our large Manufacturing client in Oshawa is looking to hire a Senior ServiceNow Business Analyst with strong skills with HRSD and Employee Centre.

This is a hybrid role - 2 days/week on-site in Oshawa.

This is a 2 year contract position.

Job Overview

  • Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements
  • Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows
  • Conduct workshops and interviews to understand business processes and identify areas for improvement
  • Ensure that requirements are clearly articulated and aligned with business objectives
  • Write clear and concise user stories with well-defined acceptance criteria
  • Work closely with the development team to ensure timely delivery of user stories.
  • Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals

Experience

  • 3-5 years of experience as a Business Analyst, in ServiceNow leading HRSD stories as the primary focus, ITSM as secondary
  • Education: Degree or diploma in Information Technology, Business Administration, or related field.
  • Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.
  • Strong understanding of agile methodologies and practices.
  • Experience creating user stories and acceptance criteria.
  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)

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Business Analyst - ServiceNow - HR • Oshawa, Durham Region, CA

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