Talent.com
Retention Express
Tier 1 Customer Retention SpecialistRetention Express • Winnipeg, Canada
No longer accepting applications
Tier 1 Customer Retention Specialist

Tier 1 Customer Retention Specialist

Retention Express • Winnipeg, Canada
11 days ago
Job type
  • Full-time
Job description
Elevate customer loyalty as a Tier 1 Customer Retention Specialist with Retention Express LLC in Atlanta, Georgia. This role focuses on enhancing relationships and resolving inquiries to ensure satisfaction.

In this pivotal role, you will manage high call volumes while addressing complex billing inquiries and retention efforts. Your experience with various tech platforms will be essential as you utilize ticketing systems and maintain KPIs. You will support customer satisfaction across all contact channels, including phone, email, and chat.

Key Responsibilities: • Handle high volumes of incoming customer inquiries daily • Resolve complex billing issues with attention to detail • Uphold customer care standards and exceed KPIs • Engage customers across multiple channels effectively • Collaborate with the team to achieve shared goals

Requirements: • Proven experience in customer service with retention focus • Strong verbal and written communication skills • Proficient in customer support software and tech tools • Effective problem-solving skills in billing contexts • Ability to work independently and within a team

Become a valued member of the Retention Express team, driving customer satisfaction and loyalty. #J-18808-Ljbffr
Create a job alert for this search

Tier 1 Customer Retention Specialist • Winnipeg, Canada

Similar jobs

Patient Engagement And Retention Specialist

Lasik MdWinnipeg, Canada
Full-time +1

PATIENT ENGAGEMENT & RETENTION SPECIALIST (CLINICAL COUNSELOR) | Victoria, BCWorking in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight.It is h... Show more

 • Promoted

Remote Customer Service Rep — Growth & Training Opportunity

American Income Life Insurance CompanyWinnipeg, MB, CA
Remote
Full-time

A well-established North American organization is seeking a Customer Service Representative for a remote position.The ideal candidate will have strong communication skills and a customer-focused at... Show more

 • Promoted

Customer Rep-Station-2

FedEx GroupWinnipeg, MB, CA
Full-time

Provide accurate information and assistance to customers requiring direct customer interface.Perform administrative duties necessary for efficient operations.Promote continued sales and generate po... Show more

 • Promoted

Remote Customer Care Specialist — Growth & Training

srecruitingWinnipeg, MB, CA
Remote
Full-time

A leading customer service firm in Vancouver is seeking a Customer Service Representative to work remotely.You will engage with clients through calls and virtual presentations, manage appointments,... Show more

 • Promoted

Atlanta Customer Retention Specialist Role - C$58,300 A Year

ClioWinnipeg, Canada
Full-time

Are you passionate about helping customers succeed, solving meaningful problems, and making a real impact on the businesses you support every day?We’re looking for a Customer Retention Specialist (... Show more

 • Promoted • New!

Tier 1 Patient Service Representative

Teladoc HealthWinnipeg, MB, CA
Full-time

Join Teladoc Health as a Tier 1 Patient and Member Support Representative.In this role, you'll handle various customer service channels, ensuring effective communication and resolution.This positio... Show more

 • Promoted

Training Support Specialist

UE SYSTEMSwinnipeg, mb, ca
Full-time

At UE System we believe that every person regardless of their industry, company size, experience and budget should have the tools and support to help their facilities operate more efficiently, reli... Show more

 • Promoted

Customer Adoption Training Specialist

Andgo SystemsWinnipeg, Canada
Full-time

Ensure effective customer adoption as a Customer Adoption Training Specialist.Deliver impactful training sessions while enhancing change management practices.This role is vital for maximizing custo... Show more

 • Promoted

Customer Onboarding Specialist - CarePortals

CarePortalswinnipeg, mb, ca
Full-time

Remote | 🕒 Full-time | 🚀 Fast-growing SaaS startup.CarePortals is building the backbone of direct-to-consumer telehealth.We help digital health brands launch faster, run more efficiently, and sca... Show more

 • Promoted

Remote Customer Care Specialist — Paid Training

Heritage PlusWinnipeg, MB, CA
Remote
Full-time

A leading customer experience company is seeking a Customer Service Rep for a remote role.Responsibilities include handling inbound calls and driving customer satisfaction through support channels.... Show more

 • Promoted

Customer Onboarding Specialist

CarePortalswinnipeg, mb, ca
Full-time

Remote | 🕒 Full-time | 🚀 Fast-growing SaaS startup.CarePortals is building the backbone of direct-to-consumer telehealth.We help digital health brands launch faster, run more efficiently, and sca... Show more

 • Promoted

Patient Engagement And Retention Specialist - C$22.2 - C$25.2 An Hour

Lasik MdWinnipeg, Canada
Full-time +1

Patient Engagement and Retention Specialist role focused on guiding patients through their journey, presenting options, and ensuring follow-through for clinic growth.Requires customer service/reten... Show more

 • Promoted

Customer Service Rep for Teladoc Health

Teladoc HealthWinnipeg, MB, CA
Full-time

Elevate patient experiences at Teladoc Health as a Tier 1 Patient and Member Support Representative.Manage essential support functions while ensuring satisfaction across all channels.As a represent... Show more

 • Promoted

Customer Enablement Specialist

Andgo SystemsWinnipeg, Canada
Full-time

Summary:As a Customer Enablement Specialist/Customer Trainer at Andgo, you'll be pivotal in ensuring customers can fully leverage our platform by driving adoption and confidence.Reporting to th... Show more

 • Promoted

Senior Manager for Customer Retention

360trainingWinnipeg, MB, CA
Full-time

Oversee customer retention initiatives as a Senior Manager, specializing in marketing strategies.Improve engagement and renewals while managing performance across various channels in a remote setup... Show more

 • Promoted

Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)

Shop CircleWinnipeg, MB, CA
Full-time

Bilingual Customer Experience Specialist - Retention Specialist.Be the human heartbeat behind Quince.You’ll connect with customers across chat, email, phone, and social channels — delivering though... Show more

 • Promoted

Retail Sales and Customer Engagement Specialist

Kognitive Sales SolutionsWinnipeg, MB, CA
Full-time

Join as a Retail Sales Specialist to connect with customers and promote financial products effectively.Your engaging presence fosters brand loyalty and drives sales within stores.This position invo... Show more

 • Promoted

Retention Specialist – Bilingual Customer Experience

QuinceWinnipeg
Full-time

Drive customer loyalty as a Bilingual Customer Experience Specialist at Quince.This retention-focused role emphasizes personal interactions, ensuring every customer feels valued.As part of Quince's... Show more

 • Promoted

Aeo Customer Engagement Specialist

401 Dixie HyundaiWinnipeg, Canada
Full-time

Bilingual Customer Engagement Specialist for a Canadian wholesaler, managing customer relationships, processing orders, and supporting sales territories.Requires 10+ years of experience and profici... Show more

 • Promoted

Water Treatment Customer Support Specialist

Franklin ElectricWinnipeg, MB, CA
Full-time

Become a key part of our technical team in Winnipeg, MB as a Water Treatment Customer Support Specialist.Deliver high-quality product support and address customer inquiries directly.In your role, y... Show more