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Peninsula Canada
HR Advisory Manager at Peninsula CanadaPeninsula Canada • Toronto, ON, Canada
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HR Advisory Manager at Peninsula Canada

HR Advisory Manager at Peninsula Canada

Peninsula Canada • Toronto, ON, Canada
3 days ago
Job type
  • Full-time
Job description
Join Peninsula Canada as an HR Advisory Manager in Toronto, focusing on team performance and client satisfaction. This on-site role emphasizes coaching and strategic leadership. In this pivotal position, you'll lead the Toronto HR Advisory team while ensuring a high standard of service delivery. Your expertise in coaching and training will be key in building a cohesive, performance-driven environment, ultimately enhancing client experiences and retention. Key Responsibilities: • Champion coaching initiatives for effective advisor support • Develop a motivated and service-oriented HR team • Identify and address training needs across the department • Implement strategies for improving technical service quality • Manage Advisor workloads and client interactions efficiently Requirements: • Certification from a provincial HR association • 1-2 years’ experience in an advisory role • Strong skills in contact centre operations • Excellent communication and interpersonal skills • Proven capabilities in complaint resolution and service improvement Guide Peninsula’s HR advisory services towards excellence and help instructors achieve their full potential. #J-18808-Ljbffr
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HR Advisory Manager at Peninsula Canada • Toronto, ON, Canada

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