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Heavy Duty Outside Parts & Service Representative - PeterbiltBrandt • Whitby, Durham Region, CA
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Heavy Duty Outside Parts & Service Representative - Peterbilt

Heavy Duty Outside Parts & Service Representative - Peterbilt

Brandt • Whitby, Durham Region, CA
6 days ago
Job type
  • Full-time
Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Whitby Peterbilt location. This is an outside sales position responsible for promoting and selling truck & transport parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

  • Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
  • Assist the Parts & Service departments to increase profitability and performance
  • Regularly prospect and cold call new accounts to discuss new promotions and programs
  • Implement yearly territory plan including a customer target list to maximize sales potential
  • Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
  • Keep customers current on new products and services
  • Develop prospective customers with a goal of 2 per month
  • Follow-up with customers on unit and machine performance
  • Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
  • Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
  • Gather competitive product and pricing information and supply to management
  • Participate in all required training and development opportunities
  • Follow up on customer concerns and communicate effectively to the appropriate Management Team
  • Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
  • Other duties as assigned

Required Skills

  • Exemplary customer service skills
  • Excellent communication skills
  • Knowledge of truck & transport parts, operations, and industry
  • Demonstrates a positive and professional attitude towards internal and external situations
  • Strong time management skills with the ability to meet tight deadlines
  • Ability to work independently and as part of a team
  • Strong decision-making skills
  • Ability to work flexible hours
  • Requires travel within assigned territories with the potential of returning home most nights

Required Experience

  • 2 - 3 years previous of sales experience in a similar role, or in a Parts or Service Department
  • Journeyman ticket/Red Seal in Parts or Service is considered an asset
  • Valid Driver’s License and clean driver’s abstract will be required

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Heavy Duty Outside Parts & Service Representative - Peterbilt • Whitby, Durham Region, CA

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