Senior Director - Information Technology

The Senior Director, Information Technology is a pivotal senior leadership role within Calgary Co-op's digital and technology organization. Reporting to the SVP - Digital, Member & Information Technology, this executive owns strategic and operational leadership across five key domains: Infrastructure & Network, Cybersecurity, Engineering, IT Operations & Service Delivery, and IT Governance, Risk & Compliance.

This leader bridges long‑range technology strategy with disciplined day‑to‑day operational execution — a rare combination that is essential in a complex, member‑owned retail enterprise. You will partner closely with Senior Vice President and peer business leaders to translate Calgary Co‑Op's strategy into actionable technology roadmap, while ensuring the reliability, security, and scalability of the systems our members and teams depend on.

This is a hands‑on senior leadership role that demands both credibility on the whiteboard and accountability at the delivery level.

Key Responsibilities

Infrastructure & Network

— Oversee the full lifecycle of enterprise network, server, and hybrid cloud infrastructure — balancing on‑premises reliability with scalable cloud platforms — while driving automation, IaC adoption, capacity planning, vendor management, and ensuring robust DR/BCP readiness.

Cybersecurity

— Define and lead the enterprise cybersecurity strategy, governance, and risk posture — overseeing IAM, threat detection, and incident response teams — while ensuring regulatory compliance (PCI‑DSS, SOX, PIPEDA), managing third‑party risk, and communicating security posture to executive leadership.

Engineering

— Lead software engineering, enterprise architecture, and platform teams across core retail systems (POS, ERP, eCommerce, loyalty) — driving Agile/DevSecOps practices, API‑first design, architectural standards, and disciplined portfolio management in partnership with business stakeholders.

IT Operations & Service Delivery

— Own the enterprise ITSM function — including service desk, incident, problem, and change management — driving SLA governance, ITSM tooling maturity, major incident response, and continuous improvement of service delivery across all cooperative locations and users.

IT Governance, Risk & Compliance

— Define and govern the IT policy, standards, and risk management framework — maintaining the IT risk register, ensuring regulatory compliance (PCI‑DSS, SOX), overseeing vendor due diligence, and maturing BCP/DR programs in alignment with enterprise risk appetite.

Leadership & Operational Excellence

— Build and lead a high‑performing IT leadership team while serving as a strategic thought partner to management — owning the IT operating and capital budget, driving multi‑year technology roadmaps, and championing organizational change across diverse stakeholder groups.

Strategy & Innovation

— Translate emerging technology trends (AI/ML, zero trust, composable architecture) into practical, business‑aligned roadmaps — leading annual IT strategic planning, cultivating an innovation pipeline, and providing executive and Board‑level visibility into technology performance and value delivery.

Financial Performance & P&L Ownership

— Accountable for IT operating and capital budgets across all domains — partnering with Finance to deliver forecasts and performance targets while driving profitability through cost discipline, vendor negotiations, and operational excellence.

What You Bring

15+ years of progressive IT leadership experience, with at least 5 years at Director‑level or above overseeing multi‑disciplinary teams at enterprise scale.

Demonstrated track record of developing and executing multi‑year technology strategy in organizations with significant operational complexity or geographic distribution.

Deep expertise across two or more key domains: Infrastructure/Network, Cybersecurity, Software/Application Engineering, IT Operations, or IT Governance, Risk & Compliance — with the strategic breadth to lead across all domains.

Experience in enterprise retail, consumer goods, distribution, or operationally intensive environments is strongly preferred.

Proven ability to manage multi‑million‑$ IT budgets and lead complex vendor and partner ecosystems.

Track record of building high‑performing technology organizations — including talent development, organizational design, and culture‑building.

Calgary Co‑Op is one of Canada's largest retail co‑operatives, proudly serving members across Calgary and area. With a diverse portfolio spanning food, pharmacy, gas, home health, and wine & spirits, we're committed to delivering exceptional value and community impact. We believe in putting members first — and that starts with the talented people who make it happen.

Why Calgary Co‑Op?

Be part of a purpose‑driven, member‑owned organization with deep roots in the Calgary community.

Lead a talented, passionate IT team with real impact on business growth.

Competitive compensation and comprehensive benefits package.

Collaborative and inclusive workplace culture.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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