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PwC Canada
Bilingual Service Delivery Manager at PwCPwC Canada • Winnipeg, Canada
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Bilingual Service Delivery Manager at PwC

Bilingual Service Delivery Manager at PwC

PwC Canada • Winnipeg, Canada
7 days ago
Job type
  • Full-time
Job description
Elevate managed services operations with PwC as a Bilingual Service Delivery Manager in Montreal. Lead daily operations, enhance customer service, and ensure performance standards are achieved.

PwC is seeking a Bilingual Service Delivery Manager to oversee managed services contracts and cloud support. This role requires strong leadership and a solid understanding of performance metrics, customer expectations, and service delivery standards. Your leadership expertise will motivate teams, manage escalations, and facilitate transparent communication regarding issue statuses and ticket resolutions.

Key Responsibilities: • Ensure services meet or exceed performance and SLA expectations • Mentor teams to enhance customer service delivery • Manage ticket dashboards and workload distributions • Develop prioritized client backlogs with stakeholders • Facilitate collaboration across teams and third parties

Requirements: • 6+ years of experience in a technology environment • Proven leadership skills in Managed Services • Knowledge of ITIL support processes • Fluency in English and French is essential • Experience with cloud applications is an asset

Drive service excellence and team motivation at PwC as a pivotal role in managed services. #J-18808-Ljbffr
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Bilingual Service Delivery Manager at PwC • Winnipeg, Canada

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