Operations Director, Actuarial Systems

The Operations Director will lead and oversee operational delivery across data and technology enabled initiatives, ensuring efficient execution, strong stakeholder engagement, and alignment with strategic business objectives. This role requires deep experience working with information systems under SDLC/BAU processes, big data environments, and modern data platforms combined with the ability to manage clients, senior stakeholders, and cross‑functional teams.

Position Responsibilities

Provide operational leadership across our data transformation process and technology‑driven programs.

Oversee day‑to‑day operational performance, ensuring reliability, scalability, and quality of service.

Collaborate closely with partners and stakeholders to understand requirements, manage expectations, deliver outcomes as well as being the primary point of contact for escalations.

Provide clear reporting and communication to senior management and key stakeholders.

Ensure effective use and integration of data lake technologies and enterprise data platforms.

Lead and support teams working with large‑scale data environments and information systems.

Govern operational and execution of delivery across projects in both Agile and Waterfall methodologies.

Support operational planning, risk management, and continuous process improvement.

Collaborate with engineering, data, and business teams to ensure alignment between operational execution and strategic goals.

Required Qualifications

5‑7 years of experience working with enterprise information systems and SDLC/BAU processes.

Working knowledge of Databricks and its application in large‑scale data processing.

Familiarity with data lake technologies and modern data architecture.

5‑7 years of experience working with big data environments (structured and unstructured).

5‑7 years of experience in client management and engagement with major stakeholders, including senior leadership.

Demonstrated experience operating in both Agile and Waterfall delivery models.

Strong operational, organizational, and problem‑solving skills.

Excellent communication and stakeholder management capabilities.

Strategic thinker with strong execution capability.

Comfortable operating in a complex and fast paced matrixed environment.

Ability to translate technical concepts into business‑focused discussions.

Results‑oriented, with a continuous improvement mindset.

Preferred Qualifications

Experience or exposure to project management practices and tools are a strong asset.

Familiarity with Moody’s AXIS.

Experience working with Microsoft Azure cloud services.

Background in financial services, analytics, or data‑intensive industries (preferred but not required).

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、hr@manulife.comまでご連絡をお願いします。

Referenced Salary Location Toronto, Ontario

Working Arrangement ハイブリッド勤務

Salary range is expected to be between $125,100.00 CAD - $175,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and‑long term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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