Sales Operations and Planning Coordinator

About Us

Founded in 1912, Mele And Co is the category leader in the jewelry storage business and is committed to delivering quality and innovation in an exceptional product for consumers. Reporting to the Director Merchandising Operations, the Sales Operations and Planning Co-ordinator (SO&P) role focuses on aligning demand and supply within an online and in store retail environment to optimize operations and achieve financial goals. The role will execute the day-to-day order entry, new customer on-boarding and issue resolution on behalf of the company’s wholesale and drop-ship accounts both in USA and Canada. As the company’s frontline contact and gatekeeper, you will internally elevate and prioritize clients’ questions or issues and work to resolve them in a timely manner.

At Mele, we embrace the strengths and ambitions of our employees, ensuring that they have what they need to become successful and feel valued in their role.

Who You Are

· Passionate about consumer product.

· A brand-builder adept at identifying and pursuing new business.

· Exceptional problem solver who loves building relationships with accounts.

· You have an entrepreneurial spirit and like jumping in where needed.

· You are both self-directed and a strong team player who is comfortable collaborating across traditional company boundaries.

· A results-oriented individual who values both data and people in your decision-making.

Key Responsibilities:

· Order entry and maintenance. Receive and manually enter orders where needed daily from wholesale customer’s platforms and marketplaces into ERP system to ensure proper processing.

· Internal and vendor portal maintenance, ensuring orders are closing out accurately and in a timely manner (True Commerce, DSCO, Retail Link, SPS, CommerceHub, etc.)

· Complying with vendor’s manuals where applicable and assisting in setting up new customers with internal departments (packing instructions, custom labelling, shipping instructions).

· Complete regular site audits to ensure accuracy of product information, content gaps/enhancements, promotions and marketing effectiveness.

· Maintain strong partnerships with accounts.

· Act as a liaison between accounts and internal teams ensuring account requirements are met.

· Works cross functionally with Operations, Purchasing, Sales, Marketing, Accounting and Warehouse to provide exceptional service, trouble shoot accounts.

· Partial customer service duties include ensuring questions or issues are resolved in a timely manner and communicated back to the customer professionally and efficiently. Provide information to customers via the Customer Service mailbox and or phone which includes order status, creating credits, customs invoice’s, returns (analyzing and reporting product damages/defects, processing of customer returns including approval, tracking, communication with consumer and/or account(s)) and answering freight queries.

· Alert IT to any issues that require additional assistance. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

· Assist with ad-hoc requests from the team in generating various sales and inventory reporting, updating product master templates, and assist in the sales planning process.

· Inspecting and uploading customers’ product reviews.

· Advocate for streamlined processes that will help create efficiencies and improve workflow.

· Suggest opportunities to grow and scale brand presence and assortment.

· Assist in the development and execution of strategic sales and marketing initiatives.

· Assist in the development of new products based on market opportunities, consumer needs and account feedback; assist in inventory forecasting efforts.

Qualifications:

· Post-secondary education in a related discipline.

· 2+ years of ecommerce experience in a wholesale or retail environment.

Skills:

· Service driven with attention to detail.

· Ability to work well in a fast-paced environment with minimal guidance.

· Advance knowledge in MS Office applications and skillful in excel.

· EDI knowledge and experience an asset.

· Working knowledge and experience with order management systems and/or ERP systems; experience with Sage an asset.

· Experience with SO&P processes and tools.

· Familiarity with e-commerce platforms and technologies.

· Capacity to successfully manage multiple tasks simultaneously.

· Proficient in reading Reports and Dashboards.

· Excellent verbal, written and interpersonal skills.

· Strong organizational, time management, multi-tasking, and prioritizing skills.

· Solution oriented focus with a customer first attitude.