Account Representative, Customer Experience

Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date A career as an Account Specialist in the Equipment Finance team at National Bank means acting as a key contributor who supports leasing and financing transactions from start to finish. This role allows you to have a positive impact on our organization by leveraging your experience in lease administration, credit coordination, documentation, and customer support to help achieve growth objectives while ensuring accuracy, risk management, and client satisfaction. In this role, you respond to real operational challenges and play an essential part in delivering a smooth experience for clients, vendors, and internal partners. You help ensure that each transaction is processed efficiently, complies with policies, and contributes to the long-term success of the business. Support account executives in managing leasing and financing transactions from application through funding Identify risks, documentation gaps, or compliance issues and propose appropriate solutions with internal partners Participate in continuous improvement initiatives to enhance processes, efficiency, and client experience Within the Equipment Finance Operations department, you are part of a collaborative team and report to the Sales Coordination Manager. Our team stands out for its strong customer focus, attention to detail, and commitment to supporting sales growth while managing risk effectively. We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule. The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times. Hold a college diploma or university degree in business or a related field, or equivalent relevant experience Have a minimum of five years of experience in leasing, financing, or sales administration within a financial services environment Possess experience working with credit applications, financial statements, and transaction risk considerations Bilingualism (French/English) is considered an asset Languages: English In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: * Flexible group insurance * Generous pension plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal