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The Simon Hotel Sydney
Service agent, guests - hotelThe Simon Hotel Sydney • Sydney, NS, Canada
Service agent, guests - hotel

Service agent, guests - hotel

The Simon Hotel Sydney • Sydney, NS, Canada
1 day ago
Job type
  • Part-time
  • Temporary
Job description
  • Work Term: Seasonal
  • Work Language: English
  • Hours: 8 to 32 hours per week
  • Education: College/CEGEP
  • Experience: 1 to less than 7 months
  • or equivalent experience

Work setting

  • Hospitality industry
  • Hotel, motel, resort

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Computer and technology knowledge

  • Multi-line switchboard
  • Word processing software
  • Database software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet
  • Opera

Security and safety

  • Bondable
  • Credit check
  • Criminal record check

Transportation/travel information

  • Own transportation

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

Screening questions

  • Are you authorized to work in Canada?
  • Are you currently a student?
  • Do you have experience working in this field?

Employment terms options

  • Early morning
  • Evening
  • Day

Financial benefits

  • As per collective agreement

Other benefits

  • Free parking available
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Service agent, guests - hotel • Sydney, NS, Canada

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