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The Simon Hotel Sydney
Agent/agente du service aux clients - hôtelThe Simon Hotel Sydney • Sydney, NS, Canada
Agent/agente du service aux clients - hôtel

Agent/agente du service aux clients - hôtel

The Simon Hotel Sydney • Sydney, NS, Canada
7 days ago
Job type
  • Temporary
Job description
  • Durée de l'emploi: Saisonnier
  • Langue de travail: Anglais
  • Heures de travail: 8 à 32 heures par semaine
  • Education: Certificat ou diplôme
  • Expérience: 1 mois à moins de 7 mois
  • ou experience équivalente

Milieu de travail

  • Industrie de l'accueil
  • Hôtel, motel, centre de villégiature

Tâches

  • Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
  • Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
  • Noter des réservations de chambres, les annuler ou les modifier
  • Fournir des renseignements sur les installations et les services hôteliers
  • Fournir des renseignements généraux sur les points d'intérêt dans le secteur
  • Échanger des devises étrangères
  • Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
  • Faire la caisse et remplir des feuilles de bilan, des états de caisse et des pièces justificatives
  • Suivre des mesures d'urgence et de sécurité
  • Travail de bureau (p.ex.. télécopie, classement, photocopie)
  • Répondre au téléphone et transmettre les appels et les messages
  • Aider les clients/invités ayant des besoins spéciaux
  • Communiquer avec les clients pour leur transmettre les messages de réveil demandés
  • Fournir le service à la clientèle

Systèmes de gestion (sig ou bd)

  • Standard à plusieurs lignes
  • Logiciel de traitement de texte
  • Logiciel de base de données
  • Système de réservation informatisée (SRI)
  • Chiffrier électronique
  • Internet
  • Opéra

Sûreté et sécurité

  • Cautionnable
  • Vérification de crédit
  • Vérification de casier judiciaire

Information de transport et de voyage

  • Possède un moyen de transport

Conditions de travail et capacités physiques

  • Souci du détail
  • Milieu où les activités se déroulent à un rythme rapide
  • Debout pour une longue période
  • Travail sous pression

Qualités personnelles

  • Attitude axée sur le client
  • Sens des responsabilités
  • Relations interpersonnelles efficaces
  • Excellente communication orale
  • Excellente communication écrite
  • Flexibilité
  • Jugement
  • Sens de l'organisation
  • Fiable
  • Esprit d'équipe

Questions de sélection

  • Êtes-vous autorisé à travailler au Canada?
  • Êtes-vous actuellement étudiant(e)?
  • Avez-vous de l'expérience de travail dans ce domaine?

Options de conditions d'emploi

  • Tôt le matin
  • Soir
  • Jour

Avantages financiers

  • Selon la convention collective

Autres avantages

  • Stationnement gratuit disponible
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Agent/agente du service aux clients - hôtel • Sydney, NS, Canada

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