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National African-American Insurance Association (NAAIA)
Senior IT Support Manager at MarshNational African-American Insurance Association (NAAIA) • Winnipeg, Canada
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Senior IT Support Manager at Marsh

Senior IT Support Manager at Marsh

National African-American Insurance Association (NAAIA) • Winnipeg, Canada
9 days ago
Job type
  • Full-time
Job description
Enhance IT operations at Marsh in Toronto as the Senior Manager of IT Support, focusing on team leadership and effective service delivery.

In this senior role, you will lead a multi-channel IT support organization, implementing strategies to improve service response times and stakeholder engagement. Your leadership will guide the resolution of major incidents while managing regional budgets and ensuring compliance with IT best practices—all within a collaborative, hybrid work structure.

Key Responsibilities: • Manage day-to-day operations of IT support services • Develop strong relationships with office leadership • Coordinate incident management and cross-functional support • Own budgeting and P&L variance analysis tasks • Represent the IT team in national and global projects

Requirements: • Extensive experience managing IT or technical support teams • Expertise in stakeholder engagement and incident resolution • Strong financial acumen with budgeting experience • Proven leadership skills for team performance • Knowledge of compliance, business continuity, and industry practices

Drive successful IT support initiatives and shape team dynamics at Marsh. #J-18808-Ljbffr
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Senior IT Support Manager at Marsh • Winnipeg, Canada

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