Director, Partner Onboarding and Activation

This strategic leadership opportunity for an experienced customer onboarding and partner success professional who thrives in fast‑paced SaaS and cloud environments. In this role, you will own and optimize the complete onboarding journey for new partners, ensuring a seamless transition from contract signature to activation, operational readiness, and long‑term success. You will lead cross‑functional initiatives involving technical migrations, partner enablement, billing readiness, and onboarding operations while collaborating closely with teams across product, sales, finance, and customer support. The position combines operational excellence with transformation‑focused leadership, making it ideal for someone who enjoys improving systems, scaling teams, and driving measurable business impact. You’ll play a critical role in accelerating partner time‑to‑value and building scalable onboarding experiences that support sustained growth. This remote role offers the opportunity to lead meaningful initiatives in a collaborative, innovation‑driven environment.

Accountabilities

• Lead and continuously improve the end‑to‑end onboarding and activation journey for new partners, from initial handoff through the first 90 days of engagement.
• Develop scalable onboarding strategies tailored to different partner profiles, ensuring efficient implementation and strong adoption outcomes.
• Oversee onboarding operations, including delivery metrics, service levels, process optimization, escalation management, and operational consistency.
• Coordinate cross‑functional collaboration between sales, onboarding, support, finance, product, and technical teams to ensure a seamless partner experience.
• Drive partner activation milestones such as migrations, platform adoption, invoicing readiness, and operational self‑sufficiency.
• Build and enhance onboarding frameworks, workflows, playbooks, and automation initiatives to improve efficiency and reduce customer effort.
• Lead, mentor, and scale onboarding and partner success teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Monitor customer feedback, onboarding metrics, and operational trends to identify opportunities for innovation and process transformation.

Requirements

• 7–10+ years of experience in Customer Success, Partner Enablement, Onboarding, or post‑sales leadership roles within SaaS, cloud services, IT services, or channel‑driven environments.
• Proven experience managing leaders or senior specialists while driving results across multiple cross‑functional teams.
• Strong strategic and operational capabilities, with experience designing scalable onboarding programs and implementing measurable process improvements.
• Exceptional communication and stakeholder management skills, with the ability to translate technical concepts into business‑focused outcomes.
• Demonstrated leadership skills with a proactive, ownership‑driven approach and strong decision‑making abilities.
• Familiarity with cloud platforms, IT migrations, billing operations, CRM systems, workflow tools, and partner enablement models.
• Knowledge of Microsoft CSP programs, NCE, MCA, or GDAP is considered an asset.
• Fluency in both English and French is required.
• Experience in high‑growth organizations and scaling onboarding or customer success operations is highly valued.

Benefits

• Fully remote work environment with flexible working arrangements.
• Competitive and flexible total compensation package.
• Annual salary reviews based on performance and growth.
• Flexible vacation policy that recognizes prior professional experience.
• Paid recharge days, holidays, and wellness‑focused time off.
• Flexible benefits plan tailored to individual needs.
• Flexible savings fund options and monthly home internet allowance.
• Ongoing training, development opportunities, and career growth support.
• Access to modern technology, tools, and collaborative work environments.
• Inclusive and diverse workplace culture centered on teamwork, integrity, and innovation.
• Company‑wide virtual and in‑person activities designed to foster strong team connections.

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