ASMBL develops tech for companies working at or towards enterprise-level scale, through a conscious use of resources that frees them to focus on their mission. We believe tech that frees people to focus on what really matters is tech that can change the world.
We're a team of digital strategists, engineers, designers, and business analysts, but we're also brainstormers, big thinkers and dreamers who are driven by potential. Our unique value proposition isn't in what we do, but how we do it. Our commitment to open collaboration, trust and transparency allows us to continue to build products that go beyond the transactional to meaningfully impact people's lives, offer a deeper interaction, and elevate how your business or service is experienced as a whole.
Founded by technology visionaries, we have over a decade of experience working with companies of all shapes and sizes. We have an HQ in Seattle, but we're a globally remote team. Our people collaborate on equal footing regardless of region, department or title to create cohesive, collectively vetted processes and products that help our clients achieve true digital transformation.
About the Job
We’re looking for a detail-oriented, technically curious implementation specialist to support the rollout and ongoing optimization of a healthcare SaaS platform used by enterprise clients. This role partners closely with Product, Development, and client stakeholders to translate business requirements into scalable platform configurations using low-code/no-code tools. You’ll play a key role in onboarding, testing, process improvement, and ongoing platform optimization in a highly collaborative, fast-moving environment.
What You’ll Do
- Execute and maintain client platform configurations
- Use Jira to report configuration bugs and communicate client change requests
- Run end-to-end configuration testing, partnering closely with Development to resolve issues
- Share work in progress with stakeholders to ensure alignment and timely approvals
- Develop clear documentation and training resources for internal teams and client stakeholders
- Identify opportunities to streamline or templatize common client configurations
- Participate in requirements gathering and refinement sessions
- Identify and implement product operations processes to improve efficiency
- Provide client feedback to the Product Manager to improve configuration tools and usability
What You’ll Bring
- 3+ years of experience in SaaS implementation, product operations, platform configuration, or related client-facing technical roles
- Comfortable leading live training session
- Strong project management, communication, and technical skills with the ability to manage client engagements and internal stakeholders
- Proven ability to manage multiple priorities, work independently, and drive projects to completion with minimal guidance
- Excellent organizational, communication, and problem-solving skills
- High attention to detail and comfort working in fast-moving, evolving environments
Compensation
$65,000 - $85,000 CAD
ASMBL offers employees paid medical, dental, and vision insurance, 401k/retirement matching, and generous PTO.