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Proactive 2nd Line Support EngineerVenom IT • Manchester, ON, CA
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Proactive 2nd Line Support Engineer

Proactive 2nd Line Support Engineer

Venom IT • Manchester, ON, CA
14 days ago
Job type
  • Full-time
Job description
Transform your passion for IT into a fulfilling career as a 2nd Line Support Engineer. Utilize your customer service proficiency in a stimulating office-based environment. This role is suited for motivated individuals looking to advance in IT support. You'll be the escalation point for 1st line issues and effectively resolve complex problems. Collaboration within the team is vital, alongside driving personal training to bridge knowledge gaps. Key Responsibilities: • Deliver 2nd line support to customers remotely and on-site • Act as an escalation point for 1st line technicians • Document all incidents in the service desk system • Manage and prioritize workload according to SLAs • Provide training support to 1st line colleagues Requirements: • At least 12 months experience in 2nd line IT support • In-depth knowledge of Windows and Server OS • Strong problem-solving skills and attention to detail • Effective communication across all levels • IT certifications are a plus Enhance your skills in a supportive setting while delivering outstanding customer service and technical support. #J-18808-Ljbffr
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Proactive 2nd Line Support Engineer • Manchester, ON, CA

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