Operations Officer II - 57928

We are seeking a highly organized and detail-oriented Operations Officer II to join a specialized team in Markham. This role is essential for ensuring that insurance documentation and mail processing flow seamlessly through our internal systems. Operating in a 100% back-office capacity, you will be a key contributor to a collaborative team of six, focusing on high-volume accuracy and operational excellence.

This is a 6-month contract with strong potential for permanent conversion for a candidate who demonstrates a quick learning curve and a commitment to quality.

Duration: 6 months (initial contract).

Work Model: 100% Onsite (5 days a week) in Markham.

Schedule: Monday–Friday, 8:00 AM – 4:00 PM.

Performance Metrics: Evaluated on quality of work, meeting deliverables, and the ability to integrate effectively with the team.

Advantages
Direct Impact: Play a critical role in the accuracy of insurance policy processing and customer data management.

Supportive Environment: Benefit from a structured 2-week training period and a small, collaborative team culture.

Career Path: Real opportunity for the role to move to full-time based on performance and business needs.

Professional Workspace: Modern office location at 101 McNabb Street, Markham.

Responsibilities
High-Volume Mail Operations: Efficiently sort, count, and scan incoming mail; upload documents to internal systems and manage return-mail processes.

Administrative Accuracy: Provide top-tier administrative support by ensuring all insurance policies are processed accurately and reflect the customer’s intentions.

Transaction Management: Handle premium billing issues, post cheque payments, file documentation, and process daily reversals/rejects from PAC and Visa transactions.

Inquiry Resolution: Solve customer issues received via fax or mail and assist with claims-related inquiries and cancellation requests.

Due Diligence: Perform investigative problem-solving to analyze situations and make recommendations for process improvements.

Qualifications
Experience: 2–4 years of overall professional experience in an operations or administrative role.

High-Volume Proficiency: Proven ability to handle large workloads while adhering to established deadlines.

Technical Aptitude: Comfortable using computers and proficient in MS Office (specifically Outlook).

Detail-Oriented: Exceptional attention to detail and accuracy is non-negotiable for this role.

Education: Completed Post-Secondary education.

Soft Skills & Profile:

Quick Learner: Ability to be taught new systems easily and follow complex instructions.

Effective Communicator: Strong verbal and written communication skills for internal collaboration.

Agility: Ability to adjust quickly to shifting priorities and procedural changes.

Team Synergy: A true team player who listens well and contributes to a positive, equitable work environment.

Prior experience within the Insurance industry.

Familiarity with specialized Insurance systems (CSC, Policy Admin).

Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.