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Customer service agentPrice Group • Mississauga, ON, Canada
Customer service agent

Customer service agent

Price Group • Mississauga, ON, Canada
21 days ago
Job type
  • Full-time
  • Temporary
Job description
  • Work Term: Temporary
  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year

Work setting

  • Retail/wholesale establishment/distribution centre

Tasks

  • Produce informational materials to increase awareness of services available
  • Answer written and oral inquiries
  • Assist in the preparation of brochures, reports, newsletters and other material
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Receive and log complaints
  • Receive credit and employment applications
  • Receive payments
  • Sell merchandise
  • Explain procedures, risks and benefits to clients
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support

Security and safety

  • Criminal record check

Transportation/travel information

  • Public transportation is available

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Bending, crouching, kneeling
  • Hand-eye co-ordination
  • Repetitive tasks

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Employment terms options

  • Morning
  • Day

Support for youths

  • Offers on-the-job training tailored to youth
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Customer service agent • Mississauga, ON, Canada

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