Manager, The Eye Institute at Kensington Health - Ophthalmology Clinics

At Kensington Health, founded in 2002, we do more than deliver care, we build community. As a compassionate not-for-profit leader, we’re dedicated to creating a better life for everyone who walks through our doors. Located near Toronto’s vibrant Kensington Market, we provide inclusive, world-class care, from leading-edge eye surgeries to compassionate end-of-life care. Proudly affiliated with academic institutions including the University of Toronto, we help train the next generation of health professionals. Guided by empathy, curiosity, and integrity, we work toward more equitable health outcomes for our community and beyond.

Life at Kensington Health

At Kensington Health, we are proud to have built a community where people can bring their full selves to work. As a not-for-profit, we believe in the work we do every day. It's what motivates us, inspires, and propels our bold vision forward: a better life for everyone.

Diversity is at the heart of who we are and at Kensington, we celebrate our differences, knowing that creating safe, inclusive, and equitable spaces in healthcare strengthens our bold vision: building a better life for everyone. Our Diversity, Equity, and Inclusion efforts are guided by our DEI Strategy as we continuously strive to offer equal opportunities for all.

Our people are what make Kensington Health such a special place to work, learn, and grow and delivering exceptional health care to our community – and beyond – is what keeps people here for years. Interested in reimagining community-delivered care with us? Check out our open roles!

Kensington Health Perks

• Generous benefits package that includes employer-paid health plan and vacation.

• Free, confidential mental health and wellness support services through an Employee Assistance Program (EAP).

• Located near the vibrant and diverse Kensington Market neighbourhood, boasting a 99 Walk Score & 97 Public Transit Score.

• An environment that supports and fosters healthy work-life balance.

Job Overview

The Ophthalmology Clinic Manager leads the daily clinical and administrative operations of the clinic, ensuring efficient, high-quality, and patient-centered care. The role provides oversight of clinical and clerical staff, including scheduling, performance management, and staff development.

The role has several groups of employees reporting into the Manager position, inclusive of but not limited to: surgical and administrative coordinators, Certified ophthalmic medical technologists, and other technologists and staff responsible for patient care activities. The role reports directly into the Director of Ophthalmology.

The Manager ensures effective delivery of patient care and diagnostic services, supports workflow optimization, and manages resources, including equipment and supplies. They oversee policy implementation, regulatory compliance, quality improvement, infection control, and risk management.

As part of the leadership team, the Manager contributes to operational planning, budget oversight, and the continuous improvement of services while fostering a safe and supportive environment for staff and patients.

As a leadership member of Kensington Health, the manager of Ophthalmology clinics collaborates with other leaders and directors in the organization, physicians, as well as external stakeholders such as vendors, other clinics and referring groups.

Responsibilities

Clinical Operations & Service Delivery:

• Oversee daily clinic operations to ensure efficient, high-quality, patient-centered care.

• Coordinate physician schedules and clinic flow to optimize space utilization and patient access.

• Ensure appropriate staffing levels and skill mix to safely meet patient care needs.

• Monitor clinic performance and address operational issues in a timely manner.

• Maintain a safe environment for patients, staff, and visitors in compliance with health and safety standards.

Staff Development & Management:

• Lead, coach, and support staff, fostering a collaborative and accountable team environment.

• Manage recruitment, onboarding, scheduling, performance evaluations, and disciplinary processes.

• Communicate expectations, provide regular feedback, and support staff development and training.

• Promote staff engagement, recognition, and participation in decision-making and improvement initiatives.

Quality, Safety & Experience:

• Ensure compliance with organizational policies, regulatory requirements, and clinical best practices.

• Oversee infection control, incident reporting, and risk management processes in collaboration with Kensington Health's Infection Control and Prevention Department.

• Monitor quality indicators and identify opportunities for continuous improvement.

• Collaborate with leadership and quality teams on audits, process improvements, and patient satisfaction initiatives.

• Oversee overall patient experience and satisfaction and conflict resolution processes within the clinic.

• Respond to and resolve patient concerns in a timely and professional manner.

• Build and maintain effective working relationships with physicians, staff, and internal/external stakeholders.

• Promote a culture of service excellence and professionalism.

Financial Responsibility & Inventory Management:

• Support budget planning, monitoring, and variance management.

• Ensure staffing and operational activities align with approved budgets.

• Identify cost-saving opportunities while maintaining quality of care.

• Oversee procurement, inventory control, and maintenance of clinical equipment and supplies.

• Ensure availability of required resources while maintaining cost efficiency.

• Monitor and optimize workflows and operational processes to improve efficiency and service delivery.

Other Duties as necessary to ensure smooth departmental and Kensington Health's operational needs.

Qualifications

Education and Certificates:

• Bachelor's degree in healthcare administration, business administration or a related field is mandatory.

• Master’s degree in Healthcare or Business Administration or a related field is an asset.

• Green Belt Certification is an asset.

• BLS is an asset.

Required Knowledge and Experience:

• 3+ years of progressive experience in a healthcare environment, including prior supervisory or management experience in an ambulatory or large clinic setting.

• Demonstrated ability to lead, coach, and develop multidisciplinary teams, manage performance, and drive accountability.

• Experience with budgeting, staffing models, and cost management in a publicly funded healthcare setting.

• Strong understanding of clinic operations, patient flow, scheduling, resource management, and Billings.

• Knowledge of healthcare regulations, infection control standards, quality improvement methodologies, and patient safety practices.

• Experience in a specialty clinic is an asset.

• Proficiency with electronic medical records (EMR), scheduling systems, and Microsoft Office applications.

Required Skills and Abilities:

• Demonstrates an ability to be flexible, organized, and function in stressful situations.

• Ability to work in a fast-paced clinic with excellent time management skills.

• Excellent Communication skills.

• Able to work with minimal supervision.