Sales Coordinator

HOTEL OVERVIEW

Welcome to the Holiday Inn Express & Suites Toronto Southwest, conveniently located at 2125 North Sheridan Way in Mississauga, just a stone's throw away from Oakville. Our 156-room property is dedicated to providing exceptional service and comfort to our guests. We feature a restaurant that serves a delightful breakfast each morning, ensuring our guests start their day on the right note.

As a part of the esteemed Eastons Group of Hotels, we uphold a commitment to excellence and hospitality. Join our team and be part of a dynamic and welcoming environment, where your contributions help create memorable experiences for our valued guests.

JOB OVERVIEW

Performs general clerical and administrative duties to fulfill the needs of the Sales & Catering Department and assisting in meeting Sales goals and objectives.

BENEFITS

• World-wide IHG hotel discounts.
• Health & Dental benefits.
• Employee appreciation celebrations.
• Corporate discounts on good life memberships & auto insurance.
• Corporate hotel rates within Easton’s group of hotels.
• Wellness days.
• Educational reimbursements.
• Trainings.
• Perks like 5000+ discounts on various brands for being Easton’s employee.

DUTIES AND RESPONSIBILITIES

• Handle all administrative functions of the Hotel sales and catering office. (i.e., contract preparation, filing, faxing, answering phone calls and inquiries, organizing incoming and outgoing mail, completing departmental monthly reports V.I.P. form preparation, showroom coordination, distribution of agreements, managing office supplies, introduction, and regret letter preparation, etc.)

• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow up with clients and maintain accurate and updated information.

• Resolve requests and/or complaints to the satisfaction of the guest; inform the supervisor of major problems, complaints, disturbances, or dissatisfied clients. Investigate and respond to crew issues daily.

• Key Delphi operator-assist with reporting, updates merge agreements in Delphi, entering turned down business into Delphi.

• Prepare site - information sheet for NETMA, showrooms, and signs.

• Prepare sales kits and maintain collateral supplies.

• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.

• Handle walk-in inquiries, Direct sales inquiries to the appropriate sales manager.

• Maintain and co-ordinate sales programs and procedures (i.e., create flyers/fact sheets, a company of the month, Wholesale stopover, sports, tour, creative packages, Cookie grams, creative sites, sales kits, creative closet, and outside catering)

• Co-ordinate travels reservations and expense reports for the sales managers

• Create and distribute Sales and Catering duty calendar monthly.

• Identify and qualify prospective businesses from both existing and potential client bases for the sales manager to close.

• Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.

• Assist Sales managers in organizing FAMs and client events. May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow up to ensure set-up requirements meet client needs.

• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, etc.)

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred. Must speak fluent English.

• Strong oral and written communication skills

• Friendly and hospitality-focused

• Attention to detail.

• Planning and organizational abilities

• Computer Skills

• Ability to work under pressure in a fast-paced, stressful environment.

• This job requires the ability to perform the following:

- Frequently standing up and moving about the facility

- Type at least 50 wpm; proficient PC skills Carrying or lifting items weighing up to 25 pounds.

- Communicating with customers, employees, and third par