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Fortisec Technologies Private
Support SpecialistFortisec Technologies Private • Ottawa, Canada, United States
No longer accepting applications
Support Specialist

Support Specialist

Fortisec Technologies Private • Ottawa, Canada, United States
15 days ago
Salary
CA$48,880.00 yearly
Job type
  • Full-time
Job description

Salary: $48,880 - 65,520 per year

Requirements:
  • We need a solid understanding of networking fundamentals, including VPNs, firewalls, and LAN connectivity.
  • We require hands-on experience with Windows and Linux operating systems, plus familiarity with macOS support.
  • We value experience with hardware components, system upgrades, operating system installation, and security patching.
  • We expect experience using ticketing platforms such as Jira, ServiceNow, or comparable tools.
  • We look for familiarity with remote support tools and troubleshooting utilities.
  • We prefer candidates with at least 1 year of customer service experience.
  • We prefer strong English communication skills.
  • We want someone who can explain technical issues in clear, user-friendly language.
  • We are looking for a customer-focused mindset and a proactive approach to problem resolution.
Responsibilities:
  • We provide technical support across Windows, macOS, Linux, and Microsoft Office or other productivity applications.
  • We investigate and resolve network-related issues involving LAN, VPN, and firewall access.
  • We manage incoming service requests and updates through Jira, ServiceNow, or similar ticketing systems.
  • We maintain computer hardware, carry out upgrades, and complete operating system installations and security updates.
  • We help configure infrastructure equipment such as switches, routers, and firewalls.
  • We document troubleshooting actions, findings, and final resolutions accurately.
  • We assist both clients and internal teams with efficient, high-quality technical support.
  • We use a customer-first approach to deliver fast and effective solutions.
Technologies:
  • Firewall
  • Hardware
  • Support
  • JIRA
  • LAN
  • Linux
  • macOS
  • Network
  • Security
  • ServiceNow
  • VPN
  • Windows

More:

We are seeking a proactive Support Specialist to join our team and help keep our IT operations running smoothly by delivering high-level technical assistance to both clients and internal colleagues. In this role, we handle a wide range of support needs, from hardware troubleshooting to network security, in a hands-on, in-person work environment. We offer a competitive hourly rate of $23.50 to $31.50, along with extended health care, a flexible schedule, and RRSP matching.

last updated 20 week of 2026

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Support Specialist • Ottawa, Canada, United States

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