Senior Claims Adjuster

Description

The Opportunity

Our client is seeking a Senior Claims Specialist to join their home warranty claims team in a full-time, in-office capacity. This is a senior-level opportunity for an experienced claims professional who can confidently manage complex and high-exposure claims while providing technical guidance and supporting sound, timely claim resolution.

The role focuses on home warranty and construction-related claims, with responsibility for investigating coverage, assessing liability and defect issues, coordinating external experts and repair resources, and communicating effectively with multiple stakeholders. This position is well suited to someone who combines strong technical claims experience with sound judgment, professionalism, and a collaborative approach.

The Employer

Our client is a well-established insurance and warranty provider with a strong presence in the Canadian market. The organization is recognized for its expertise in warranty, insurance, and construction-related risk solutions, and for its commitment to service, technical excellence, and long-term client relationships.

Their team is made up of experienced professionals who value collaboration, accountability, and practical problem-solving. This is an opportunity to join a respected organization where your experience will be valued and your contributions will have a meaningful impact.

About You

You are an experienced claims professional with a strong background in home warranty, property, or construction-related claims. You are comfortable handling complex files, reviewing technical documentation, and making sound coverage decisions grounded in policy wording, legislation, and industry standards.

You bring a high level of professionalism to your work and are confident communicating with homeowners, builders, developers, consultants, and internal stakeholders. You are organized, detail-oriented, and capable of balancing competing priorities in a fast-paced environment. You also enjoy supporting others on the team and sharing your technical knowledge when needed.

Key Responsibilities

• Investigate, assess, and manage complex home warranty claims, including coverage review, liability analysis, and evaluation of construction defects and risk exposure
• Act as a senior point of contact for escalated claims involving homeowners, strata representatives, builders, and developers
• Interpret and apply relevant legislation, regulatory requirements, and industry performance standards
• Review engineering reports, technical assessments, and expert opinions related to claim files
• Coordinate third-party contractors and consultants to support scoping, estimating, and repair management
• Prepare clear, well-reasoned correspondence and claim decisions aligned with policy wording and internal guidelines
• Provide technical guidance and mentorship to junior claims team members as needed
• Engage external professionals to support claim investigation, coverage analysis, and resolution strategy
• Assist with subrogation, indemnity recovery, and cost-sharing efforts where applicable
• Maintain accurate, organized, and timely claim documentation in accordance with regulatory and internal standards
• Work collaboratively with underwriting, inspections, and other internal departments to support strong risk management practices
• Participate in work-related functions and industry events as required
• Maintain required insurance licensing in accordance with applicable regulatory standards

Necessary Qualifications Include

• Level 2 Insurance License preferred
• Ability to obtain or maintain a Level 2 License within six months
• Experience handling home warranty or property claims
• Strong understanding of claims investigation, policy interpretation, and technical file management
• Ability to review and interpret technical reports and supporting documentation
• Proficiency in Microsoft Office, including Word and Excel
• Additional language skills such as Punjabi, Hindi, Mandarin, or Cantonese would be considered an asset
• Exceptional attention to detail and accuracy
• Strong problem-solving and critical-thinking skills
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities and work effectively under pressure
• Strong verbal and written communication skills
• Professional interpersonal style and strong team orientation

What’s in It for You

• Senior-level opportunity within a specialized claims environment
• Exposure to complex and high-value warranty and construction-related claims
• Collaborative team culture with strong technical support
• Competitive compensation, expected to start in the $80,000 to $100,000 range, depending on experience, location, and overall scope of the role
• Company benefits program
• Professional development and training support
• Positive in-office team environment
• Access to on-site wellness amenities and resources

About Us

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms, and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well-positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach key influencers and passive candidates nationally.

Information

• City: Vancouver
• Market segment: Insurance
• Job Type: Full-Time
• Education: Adjuster's License, CIP, CIP Partial Completion
• Expertise: Claims Examining , Claims , Claims - Property
• Minimum experience required: 5 to 6 Years
• Salary (annually): from $80,000 to $100,000

• Contact name: Kim Ehman
• Contact email:
• Contact phone: