The IT Support Manager is a hands-on IT leadership role responsible for ensuring the stability, security, and performance of enterprise technology systems. This position oversees IT infrastructure, operations, applications, and service delivery while collaborating closely with internal stakeholders and managed service providers to support business continuity and strategic objectives.
Immediate Hire
Key Responsibilities:
– Manage day-to-day IT infrastructure, operations, and enterprise application environments to ensure system reliability and uptime.
– Oversee helpdesk operations, providing timely and effective end-user support across the organization.
– Lead and participate in IT projects, including planning, testing, implementation, and post-deployment support.
– Coordinate with Managed Service Providers to maintain, monitor, and optimize on-premise and offsite infrastructure.
– Administer and support ERP systems, including test and production environments.
– Manage system maintenance, upgrades, virtualization, storage, networks, and security technologies.
– Ensure effective onboarding and offboarding processes, including hardware provisioning and account management.
– Develop, enhance, and enforce IT policies, SOPs, compliance, and change management processes.
– Manage IT budgets, software licensing, hardware assets, and vendor relationships.
– Ensure data security, backup and recovery, disaster recovery readiness, and regulatory compliance.
Qualifications:
– Post-secondary education in Information Technology or a related field, with additional industry training or certifications preferred.
– Minimum 5 years of IT management experience, ideally within a manufacturing or regulated environment.
– Proven experience implementing and administering ERP systems.
– Strong expertise in server, network, cloud, virtualization, and storage technologies.
– Hands-on experience with operating systems, including Windows, Active Directory, SQL, and Oracle.
– Solid understanding of endpoint management, cybersecurity, access control, and data protection requirements.
– Demonstrated ability to manage vendors, MSPs, and external technology partners.
– Strong leadership, organizational, and people management skills.
– Excellent analytical and problem-solving abilities, including root cause analysis and performance troubleshooting.
– Exceptional communication skills with a customer-service mindset and ability to perform under pressure.
Please submit your resume in Word or pdf. After you apply, you will receive a reach out from our virtual recruiter. This reach out contains an important questionnaire that must be completed to highlight your skills for this position. We will contact qualified candidates for this role.
IT Support Manager • Gravenhurst, ON
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