Talent.com
Securian Canada
Claims Care Analyst (1 year contract)Securian Canada • Waterloo, ON, CA
Claims Care Analyst (1 year contract)

Claims Care Analyst (1 year contract)

Securian Canada • Waterloo, ON, CA
1 day ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Description

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

We are looking for a detail-oriented and customer-focused Claims Care Analyst who thrives in a fast-paced environment and is passionate about delivering meaningful support to clients during important moments in their lives. You will bring strong analytical and critical thinking skills, the ability to assess complex medical and contractual information with accuracy, and a high level of professionalism and empathy.

You are someone who values quality, accountability, and collaboration, while maintaining a strong service mindset when interacting with insured clients and internal stakeholders. Experience within claims, insurance, disability management, or customer care environments will be considered a strong asset.

The base salary range for this position is between $55,000 to $70,000 depending on experience. Details of our additional benefits are outlined below. This job posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON), or Waterloo (ON), or Montreal (QC).

What you will do

  • Assess claims for benefit entitlement by reviewing all relevant contractual, medical, functional, and occupational documentation in accordance with established routines and certificate provisions;
  • Efficiently manage an active caseload, ensuring compliance with client service standards, best practice guidelines, KPIs, and turnaround times (TATs);
  • Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures;
  • Communicate professionally and empathetically, both in writing and verbally, with stakeholders to provide updates, clarify claim status, and explain decisions;
  • Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes;
  • Identify required supporting documents for current and future benefit payments, and follow up diligently to obtain necessary information;
  • Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards and contribute to a positive and dynamic work environment;
  • Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes;
  • Perform other related duties as assigned.

What you will bring

  • Post-secondary education or equivalent work experience; a College diploma (DEC) in a relevant field is preferred;
  • Professional designations such as FLHC, FLMI, or ALHC are considered assets;
  • Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance;
  • Medical knowledge obtained through claims assessment, underwriting, or experience in a medical or paramedical profession is an asset;
  • Strong analytical and problem-solving skills with meticulous attention to detail and a commitment to high-quality service;
  • Strong proficiency in English for communication with customers and colleagues;
  • Strong proficiency in French for communication with customers and/or colleagues in Quebec;
  • Ability to conduct sensitive phone interviews and convey decisions tactfully;
  • Proficiency in Microsoft Office suite (Word, Outlook) and case management software;
  • Ability to multitask and prioritize effectively while meeting diverse deadlines;
  • Professionalism under pressure, with the ability to manage stressful situations and deliver difficult news empathetically;
  • Positive attitude, strong team spirit, and adaptability to organizational changes.

Why join?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
  • Flexible work arrangements with monthly financial allocations to support your work-life balance;
  • Generous starting paid vacation time, plus additional vacation days for every year of service;
  • Paid volunteer day so you can dedicate time to a cause you are passionate about;
  • Paid personal and wellness days to support your total wellbeing;
  • Educational assistance of up to $3,500 a year (with approval from your manager);
  • Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
  • Up to 14% of combined contributions to the RRSP matching program;
  • Family-friendly maternity/parental leave and,
  • Many more benefits, perks and programs.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

Who we are – and who we’re here for

We’re here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.

For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect.

Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve.

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Create a job alert for this search

Claims Care Analyst (1 year contract) • Waterloo, ON, CA

Similar jobs

International Nurse Virtual Hiring Event

Mohawk Valley Health SystemSt. Jacobs, ON, CA
Full-time

Are you ready to explore exciting nursing opportunities internationally? Discover RN positions in Utica, NY, where you can make a difference in patients' lives and thrive in a supportive healthcare... Show more

 • Promoted

Quality Assurance Specialist

IFG - International Financial Groupwaterloo, on, ca
Temporary

Job Title: Software Test Engineer 2.Location: Hybrid: 3 days per week: Vancouver.The Development Support team member works with development teams to provide early testing, documentation creation (e... Show more

 • Promoted

Customer Support Analyst

Auxo | Growth Partnerwaterloo, on, ca
Full-time

Location: Remote (North America).Series A SaaS company operating in the industrial sector.Strong retention, strong growth, and a CS team that's become a real competitive advantage.The infrastructur... Show more

 • Promoted

Finance Private Tutoring Jobs Elmira

SuperprofElmira, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Housekeeper Wanted - Housekeeper Wanted In Elmira, On — Earn $20/Hour Cleaning & Organizing Homes

Housekeeper.comElmira, Ontario, Canada
CA$20.00 hourly
Full-time

Hello! I'm Dale, a homeowner in Elmira, Ontario, and I'm currently seeking a dedicated and reliable housekeeper to help maintain my home.If you have a keen eye for detail and enjoy keeping ... Show more

 • Promoted

Data Entry Clerk (Remote) - Paid Product Testing Survey Taker

ApexFocusGroupWaterloo, ON, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more

 • Promoted

Office Administrator

platinum fire equipmentTillsonburg, ON, Canada
Full-time

Southwestern Ontario Tillsonburg.Office Administrator supports the daily operations of a busy fire and life safety service office.This role assists with front‑desk duties, basic financial tasks, sc... Show more

 • Promoted

Claims Adjuster - Kelly

Kellywaterloo, on, ca
Permanent

Kelly has partnered with our client in the insurance industry to recruit for a Claims Adjudicator I in Canada (fully remote).Mon – Fri, core business hours.Halting May 15th at 1:25pm EST.Interview ... Show more

 • Promoted • New!

Bilingual Client Service Administrator - RWAM Insurance Administrators Inc.

RWAM Insurance Administrators Inc.elmira, on, ca
Full-time

Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly g... Show more

 • Promoted

Contracts Specialist

AspiringITWaterloo, ON, Canada
Full-time

As part of the Support Contracts team, you’ll collaborate across departments to advise on contract terms and drive successful business outcomes.This role requires strong analytical thinking, sound ... Show more

 • Promoted • New!

Payroll Tax Filing Analyst - eTeam

eTeamwaterloo, on, ca
Full-time

Job Title: Payroll Tax Filing Analyst.Duration: 03+ Months (Possibility of Extension).Oversee daily administration of tax filings for assigned legal entities, including distribution of tax remittan... Show more

 • Promoted

Senior Liability Examiner

DGA Careerswaterloo, on, ca
Full-time

DGA Careers is partnering exclusively with a well-established, national third-party claims management organization on the search for a Senior Liability Examiner.This is a fully remote position open... Show more

 • Promoted

Business Analyst

fintexwaterloo, on, ca
Full-time

Our founding team has built and shipped digital products at Canada's leading financial institutions—and now we're doing it faster, bolder, and entirely on our own terms.We're growing quickly and lo... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingMapleton, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Elder Care Provider Wanted - Join Our Family In St. Jacobs, Ontario As A Compassionate Elder Care

ElderCare.comSt. Jacobs, Ontario, Canada
CA$20.00 hourly
Part-time

Jacobs, Ontario, seeking a compassionate and reliable elder care provider to assist us on a part-time basis.The ideal candidate will offer live-out home care services to meet the needs of our elder... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausWellesley, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Claim Manager - Empire Life

Empire Lifewaterloo, on, ca
Full-time +2

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range... Show more

 • Promoted

Technical Administrator, Commercial Insurance

Waypointwaterloo, on, ca
Full-time

We are seeking a knowledgeable and motivated individual with a strong technical understanding of commercial insurance to join our team as a Technical Insurance Administrator.The ideal candidate is ... Show more