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HomeTeam Network
Information Technology AdministratorHomeTeam Network • Regina, CA
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Information Technology Administrator

Information Technology Administrator

HomeTeam Network • Regina, CA
17 days ago
Job type
  • Full-time
Job description
Company Description HomeTeam Network (HTN) is a premier provider of streaming technology tailored to professional, collegiate, Olympic, youth, and high school sports. Annually, HTN produces thousands of events spanning 42 different sports across Canada, the U.S., and Europe. With a commitment to bringing sports to life through innovative technology, HTN serves a diverse audience, delivering seamless and high-quality streaming solutions. Role Description The IT Administrator provides day-to-day administration and end-user support for HomeTeam Live's corporate IT environment. Our distributed team operates across Canada, the United States, and South America. The role executes account provisioning, license assignments, helpdesk requests, hardware deployments, and onboarding and offboarding tasks in support of a growing distributed team. The position works closely with HR and reports to the Chief Technology Officer. Compensation: $50k - $60k Annually Key responsibilities: User Administration. Process account creation, group assignments, password resets, and access changes across Microsoft 365, Google Workspace, Atlassian, Zoho, Rippling, and other business systems. Enforce MFA enrollment for new users. Helpdesk Support. Serve as the first point of contact for IT support requests from approximately 100 employees. Resolve common issues including login problems, mailbox configuration, file sharing, Teams and SharePoint access, and basic Microsoft 365 troubleshooting. Escalate complex issues to the appropriate owner. License and SaaS Support. Assign and reclaim SaaS licenses based on approved requests. Track license inventory. Open and follow up on vendor support tickets. Hardware and Endpoint Support. Image, deploy, and recover company-issued laptops. Maintain the hardware inventory log. Assist with mobile device enrollment. Onboarding and Offboarding. Execute the IT portions of new hire setup and employee departure checklists, including account creation, equipment shipment, access removal, and equipment return tracking. Documentation. Maintain accurate records of completed tasks, ticket resolutions, and inventory in Confluence and the ticketing system. Required qualifications - 2 to 4 years of experience in IT support, helpdesk, or junior systems administration. - Working knowledge of Microsoft 365 administration, including user management in Entra ID, Exchange, SharePoint, and Teams. - Familiarity with at least two of: Google Workspace, Atlassian (Jira and Confluence), an HRIS such as Rippling, Zoho, an MDM platform. - Strong customer service orientation and clear written communication. - Reliable, organized, and comfortable following documented processes. Preferred qualifications - CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals (MS-900). - Experience supporting a distributed or multi-region workforce. - Exposure to identity tools (SSO, MFA configuration), MDM (Intune), or basic scripting (PowerShell, Bash).
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Information Technology Administrator • Regina, CA

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