Employee Housing Coordinator

Imagine starting each day surrounded by breathtaking mountain views in a community driven by adventure and genuine connections. As the Employee Housing Coordinator at Sun Peaks, you’ll create a welcoming home for the vibrant team members who make our resort extraordinary. In this dynamic role, you’ll play a crucial part in the employee experience, ensuring staff feel valued, comfortable, and supported. Through efficient housing operations, engaging resident events, and exceptional service, you’ll foster an environment where employees can thrive and deliver world-class guest experiences while embracing all that Sun Peaks has to offer. If this sounds like the role for you, apply today!

Compensation Information: $44,000 to $50,000 per annum (depending on experience and education)

Physical Requirement: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 1–3 years of experience in housing operations, hospitality, customer service, administration, guest services, or a related operational environment.
• Post-secondary education in Business Administration, Hospitality, Human Resources, or a related field considered an asset.
• Strong customer service and interpersonal skills, with the ability to build positive relationships with residents, employees, and internal stakeholders.
• Ability to professionally manage conflict, de-escalate concerns, and navigate sensitive conversations with sound judgment and professionalism.
• Strong organizational and administrative skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Detail-oriented with the ability to maintain accurate records, documentation, and reporting.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and basic Excel skills.
• Ability to work independently while also contributing collaboratively within a team environment.
• Understanding workplace health and safety practices and the importance of maintaining safe living environments.
• Experience coordinating bookings, scheduling, room assignments, or administrative processes considered an asset.
• Comfortable working in a highly visible, resident-facing role with frequent interruptions and changing operational priorities.
• Valid BC Driver’s License required.
• Ability to maintain confidentiality and exercise discretion when handling sensitive employee or resident information.
• Flexibility to work evenings, weekends, and participate in on-call support as operationally required.

Primary Responsibilities:

• Support the day-to-day administration and operations of employee housing accommodations.
• Coordinate resident check-ins, check-outs, room assignments, room transfers, and key distribution processes.
• Maintain accurate resident records, housing documentation, occupancy tracking, and booking information within applicable systems and platforms.
• Assist with the administration and collection of housing documentation, including license agreements, damage deposits, rent payments, and policy acknowledgements.
• Act as a primary point of contact for residents, responding to questions, concerns, and housing-related requests in a timely and professional manner.
• Support the enforcement of employee housing policies, procedures, and code of conduct expectations, escalating concerns to leadership as appropriate.
• Conduct routine room inspections and support documentation related to cleanliness, maintenance concerns, safety, and policy compliance.
• Coordinate and communicate maintenance requests and operational needs with Facilities, Housekeeping, Building Maintenance, and other internal stakeholders.
• Support emergency response procedures and resident communication during incidents or operational disruptions.
• Assist with resident communications through email, digital signage, housing platforms, and other communication tools.
• Support the planning and coordination of resident engagement initiatives and employee housing events.
• Maintain inventory and distribution of housing-related supplies, including linens, keys, and resident sale items.
• Assist with onboarding and orientation processes for new residents to ensure positive arrival and housing experience.
• Ensure confidentiality, accuracy, and compliance in all housing-related documentation and resident interactions.
• Operate in alignment with organizational values, policies, and service standards.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.