Director, Event Sales & Services

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Conference Services & Event Sales Manager. Inspire and create the grandest experience for our guest, clients and colleagues every day. The Director, Event Sales & Services will spearhead a vibrant team dedicated to delivering flawless events both within Fairmont Palliser and at off-site locations. With a focus on excellence, they will oversee a wide range of events, from annual gatherings to prestigious conferences, weddings, and intimate meetings, aiming to surpass projected revenue targets while ensuring seamless execution and client satisfaction. Reporting to the Director, Sales & Marketing.

Key Responsibilities

• Oversees all Event Sales (Local and Group)
• Manages Local and Group Markets assigned including Key Accounts from initial booking to execution.
• Handle protocol-related activities and VIP visits.
• Further to function bookings, prepares event contracts and distribute conference agendas and prepares event orders.
• Conduct site inspections and food tastings with prospective and repeat customers to understand and exceed guest needs.
• Prepare departmental budget and forecasts, ensuring effective cost control within set parameters.
• Establish and maintain rapport with clients throughout the event process, exceeding their expectations and encouraging repeat business.
• Work closely with the Director of Sales and Marketing to prepare monthly forecasts and review performance metrics.
• Control function space utilization and ensure the Fairmont standards are met.
• Develop annual business and marketing plans for the department in collaboration with the Director of Sales and Marketing.
• Coordinates with Reservations and Client flow with Food and Beverage outlets.
• Maintains compliance with Health and Safety standards and company "Sustainability" initiatives.
• Participates in relevant meetings within the hotel and the local community, representing the Event Sales and Services areas.
• Conduct periodic departmental audits to ensure adherence to core standards.
• Implement policies and procedures to ensure the successful transition of group requirements and exceed budgeted revenues.
• Actively seek new business and catering events through prospecting to meet revenue targets.
• Set goals and activities with Sales and Services Managers, conducting regular meetings to review event activities and goals.
• Collaborate with Sales Managers to ensure contractual terms are met and function space is maximized.
• Liaise with in-house Audio Visual supplier to maximize audiovisual revenues.
• Develop and lead a motivated, competent, and cohesive team through incentive and performance management programs.
• Administer the department budget in a fiscally responsible manner and manage the hiring and training of new team members.
• Balance operational, administrative, and colleague needs while following all safety policies.

Qualifications

What will you bring to this role?

• Minimum of 5 years of experience in Hotel Catering/Event Management or Sales Management, demonstrating a strong understanding of hospitality industry dynamics and customer service principles
• Certified Meeting Professional (CMP) certification is required, demonstrating comprehensive knowledge and expertise in event management practices and industry standards
• A degree in Hotel/Restaurant Management or a related discipline is considered an asset, providing a solid foundation in hospitality management principles and best practices
• Extensive experience in Food & Beverage operations, with a broad understanding of culinary and service aspects, enhancing the quality and execution of event catering offerings
• Proficiency in Sales & Catering software, Property Manager Systems (preferably Opera Cloud), and Windows-based applications, enabling efficient management of event operations and client relationships
• Proven track record of planning and executing events with meticulous attention to detail, ensuring seamless logistics and memorable experiences for attendees
• Demonstrated track record of successfully planning and executing events, preferably in diverse settings such as corporate, non-profit, or academic environments
• Ability to prioritize guest needs, maintaining composure and professionalism in all interactions, while ensuring exceptional service delivery
• Strong interpersonal and communication skills to liaise with clients, vendors, sponsors, and internal stakeholders, ensuring seamless coordination and collaboration throughout the event planning process
• Genuine passion for the events industry and a commitment to delivering exceptional experiences that exceed client expectations and contribute to the overall success of the organization.
• Innovative mindset to conceptualize unique event ideas, themes, and experiences that engage attendees and leave a lasting impression.
• Outstanding communication skills, both written and verbal
• Sophisticated & proven problem solving abilities

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.