Senior Manager, AI and Innovation Communications

Senior Manager, AI and Innovation Communications Thomson Reuters is building AI systems that transform how professionals work. Your job is to help tell that story — with precision, speed, and credibility.

As Senior Manager of AI and Innovation Communications, you will be a key executor and contributor on a fast‑moving team responsible for positioning Thomson Reuters as the global technology leader in AI for professionals. You will own significant workstreams end‑to‑end — from product launch communications to customer storytelling to executive content — while working closely with the Director to shape strategy and ensure consistent, high‑quality output across channels.

Key Focus Areas Product and Launch Communications

Support the development and execution of communications strategies for AI product and model launches, translating technical capabilities into clear professional value

Draft and manage core launch materials — press releases, messaging frameworks, FAQs, blog posts, and internal communications

Partner with product and marketing teams to stay close to the roadmap and surface stories ahead of launches

Customer and Impact Storytelling

Own the development of customer success stories and case studies that demonstrate real‑world AI impact with measurable outcomes

Build and maintain a library of customer proof points that sales and marketing can deploy across channels

Identify and develop new content formats that bring Thomson Reuters' AI impact to life in credible, engaging ways

Executive Thought Leadership

Develop content that supports Thomson Reuters' product and technology leaders, including briefing documents, talking points, bylined articles, social content, and speaking prep materials

Help maintain consistent executive voice and positioning across channels and audiences

Partnership and Announcement Support

Support end‑to‑end communications for strategic partnership announcements, including drafting materials and coordinating with partners on aligned messaging and activation

Media and Industry Engagement

Build and maintain relationships with technology, business, and trade media covering AI, legal tech, fintech, and professional services

Monitor AI industry trends, competitive developments, and regulatory discussions to flag relevant opportunities and inform messaging

Responsibilities

Execute AI and innovation communications across product launches, customer stories, executive thought leadership, and partnership announcements

Draft high‑quality content across formats — press releases, blog posts, case studies, briefing documents, bylines, talking points, and sales‑facing materials

Translate AI product innovations into narratives relevant to professional audiences, with a focus on workflow transformation and business outcomes

Work directly with product managers, engineers, and communications colleagues to develop a deep understanding of what’s being built and find the story in it

Support executive media preparation, including interview prep, briefing documents, and message development

Build and maintain media relationships and support proactive and reactive media engagement

Contribute to the development of repeatable playbooks and processes that help the team operate at scale and velocity

Coordinate with marketing, product marketing, sales, and regional teams to keep messaging aligned

Support issues management related to AI, including responsible AI messaging

May manage one direct report or agency/contractor relationships

About You

Have 6–8+ years of experience in technology communications, with a strong preference for experience in B2B technology, SaaS, or enterprise software

Have worked across multiple communications disciplines — product, customer, executive, and/or partnership communications

Come from the technology sector and bring genuine intellectual curiosity about AI — you want to understand the technology deeply, not just communicate about it at a surface level

Have a solid and growing understanding of AI, machine learning, or emerging technologies, and can translate complex concepts into clear, credible narratives for professional audiences

Are a strong, versatile writer who can move between a press release, a byline, and a briefing document without losing quality or speed

Understand how enterprises and professionals evaluate and adopt technology, and can write credibly to that audience

Have experience building or contributing to media relationships with technology and business press

Are comfortable operating in a fast‑moving, matrixed environment where priorities shift and ambiguity is the norm

Have strong instincts for messaging and positioning, and can develop content that holds up to scrutiny

Are excited about using AI tools in your own workflows to work smarter and move faster

Have excellent written and verbal communication skills with strong attention to detail

Experience working in a publicly traded company is a plus

Benefits

Hybrid Work Model: 2‑3 days a week in the office depending on the role, with a seamless digital and physical experience

Flexibility & Work‑Life Balance: Flex My Way policies, work from anywhere for up to 8 weeks per year, and support for family, community, or personal responsibilities

Career Development and Growth: Continuous learning programming, skills‑first approach, and support to lead and thrive in an AI‑enabled future

Industry Competitive Benefits: flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing

Culture: Inclusion and belonging, work‑life balance, and core values of customer focus, competition, rapid learning, and collective strength

Social Impact: Two paid volunteer days off annually and opportunities for pro‑bono consulting and ESG initiatives

Real‑World Impact: Supporting justice, truth, and transparency for professionals and institutions worldwide

Compensation For Ontario, Canada, the base compensation range for this role is $108,000 CAD – $158,000 CAD. Base pay is positioned within the range based on factors such as knowledge, skills, experience, and internal equity. The total reward program also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an annual bonus based on enterprise and individual performance.

Equal Opportunity Employer Thomson Reuters is an Equal Employment Opportunity Employer, providing a drug‑free workplace. We are proud to employ candidates of all backgrounds and with disabilities. We make reasonable accommodations for qualified individuals and religious beliefs in accordance with applicable law. Learn more about how to protect yourself from fraudulent job postings.

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