Digital Product and Delivery Manager

Description

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Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here:

The role: Reporting to the Senior Manager, Product Operations, this role is responsible for enabling reliable, transparent delivery of the Digital Banking roadmap and major initiatives. The position focuses on bringing clarity to complex delivery environments by aligning priorities, resources, and cross‑functional partners through strong planning, coordination, and agile ways of working. The role emphasizes delivery through influence, continuous improvement, and clear communication to ensure stakeholders have confidence in timelines, progress, and outcomes. Ultimately, it supports on‑time delivery of high‑value digital initiatives and a more effective, transparent way of working across Digital Banking.

Key Responsibilities

Roadmap Execution & Operational Ownership

Own the end‑to‑end delivery of the Digital Banking roadmap and major initiatives, ensuring the highest priority work is delivered on time with clear visibility across the organization.

• Lead delivery of digital initiatives through influence rather than authority, building strong working relationships with cross‑functional delivery partners including Business Analysts, Quality Assurance, and Developers to drive alignment, resolve dependencies, and maintain momentum across initiative
• Lead delivery and project planning across the Digital Banking roadmap to ensure alignment to business priorities, OKRs, and resource capacity.
• Maintain line of sight on resource planning, availability, and in-flight solutions; proactively manage dependencies, risks, and mitigation strategies.
• Draft and maintain integrated project plans (timelines, dependencies, resources) and ensure alignment across MS Project, Productboard, Azure DevOps, and resource planning tools.
• Own planning and reporting for supporting key strategic initiatives (“Big Rocks”)
• Ensure all work items, tickets, and technical plans are accurately mapped to releases and coordinated with Release Management Team.
• Call out release timelines that must be met and drive course corrections or pivots to protect delivery of the highest value work.
• Host regular delivery and status forums; provide clear summaries, timelines, and decisions to stakeholders.
• Produce and distribute consistent, up to date roadmap and delivery status communications.

Product Enablement, Transparency & Ways of Working

Evolve how Digital Banking works by increasing transparency, improving flow, and enabling teams and stakeholders through tools, data, and shared processes.

• Own and maintain the Productboard ecosystem by keeping boards and integrations current, while managing the insights pipeline and closing the feedback loop to show delivered value.
• Drive adoption and effective use of Azure DevOps as the primary platform for work tracking, delivery visibility, and shared documentation across digital initiatives.
• Continuously experiment with approaches that improve transparency and clarity in how digital work is planned, tracked, and communicated.
• Support Digital Banking OKR planning and tracking, ensuring roadmap delivery aligns to agreed outcomes and priorities.
• Support the rollout of future delivery resource assignment models, contributing to improved planning efficiency and reduced delivery volatility.

Agile Leadership, Coaching & Continuous Improvement

Strengthen delivery maturity by embedding agile principles, enabling teams, and continuously improving how work is done.

• Lead and facilitate Scrum‑based delivery using two-week sprints, including Sprint Planning, Daily Scrums, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Be a servant leader to teams and delivery partners on agile principles and effective execution.
• Facilitate project level ceremonies (ie. Sprint 0s, launches, reviews, retrospectives, etc.) for cross‑functional initiatives when needed.
• Drive continuous improvement through experimentation informed by sprint retrospectives, data, and outcomes.
• Share learnings and best practices across the Digital Delivery community to support broader agile transformation.

Knowledge, Skills, and Abilities

• 2–5 years of experience in financial services or fintech environments (preferred).
• Demonstrated ability to collaborate effectively with cross‑functional teams and influence stakeholders.
• Strong problem‑solving and analytical skills, with the ability to navigate complex requirements and deliver solutions.
• Proven experience managing projects or initiatives, balancing multiple priorities with attention to detail.
• A team‑oriented and innovative mindset, with a track record of introducing new ideas and improving ways of working.
• Certified ScrumMaster designation or strong working knowledge of Agile practices (preferred).
• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.
  
  

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: $68,800.00 to $103,200.00 CAD

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto Office - 3280 Bloor Street West, Centre Tower, 7th or St. Catherines Office - 75 Corporate Park Drive. This is a hybrid opportunity.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate, and build effective relationships with your team, your colleagues, and your leader, which is important to us.

What’s in it for you?

• We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success.
• We provide you with the tools and technology needed to delight your candidates and clients.
• You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
• Hybrid work arrangements with in-person office time to collaborate, innovate, and build relationships with your colleagues.
• This is not your typical “corporate” job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.