Talent.com
GE Appliances Canada, a Mabe Company
Bilingual Customer Relations SpecialistGE Appliances Canada, a Mabe Company • Saint John, CA
No longer accepting applications
Bilingual Customer Relations Specialist

Bilingual Customer Relations Specialist

GE Appliances Canada, a Mabe Company • Saint John, CA
13 days ago
Job type
  • Full-time
Job description
The Position In this role, you will handle escalated consumer issues, including litigation and insurance claims, while driving improvements in customer satisfaction. You will lead the review of policies and procedures, document interactions, and provide feedback to promote continuous improvement. Major Responsibilities of the Role: - Resolve consumer escalated issues, including litigation, insurance claims and escalations to the Office of the President - Lead the review and revision of policies / procedures to ensure that consumer expectations are met. - Measure complaint activity & communicate consumer and product quality issues to the organization to improve customer satisfaction - Documentation of all interactions (capturing conversations with all parties involved). - Provide on-going feedback regarding customer requests in order to foster our environment of continuous improvement to deliver the best customer experience to our internal and external customers - Escalate issues or concerns related to the consumers’ experience Main Qualifications: - Must possess a College or University degree, or equivalent in experience, and a minimum of 2 years of customer relations experience - Must be fluently bilingual in French & English - Must have the ability to professionally express oneself confidently and clearly in conversations and interactions with others (written and oral). - Display the maturity required to succeed in a highly interdependent team environment - Superior customer service commitment - Advanced problem-solving, decision-making, and organizational skills - Ability to handle stress of consumer relations issues and problems. - Proven leadership skills. - Candidates must be available to work a minimum of 40 hours each week within the following timeframes: - Monday to Friday from 8:30 am to 6:30 pm ATL - Candidates must have a private, dedicated workstation that is free from distractions. - Fiber-Optic or comparable high-speed internet connection is required and must be available in your area to ensure optimal performance. What’s in it for you? At GE Appliances Canada, a Mabe company, we believe that hiring the best talent and the most determined people is one of the most important elements of building a winning team. You will be joining a company that can offer employees a wide range of challenging experiences and opportunities to grow and develop your career. The Company has a well-established reputation for delivering innovative and internationally competitive products to our customers. We offer the following: ·Rewarding and very competitive compensation package (Based on experience) ·Potential annual bonus (based on performance) ·An excellent benefits program starting day one for you and your family ·As an employee, you’re entitled to fantastic employee discounts on our great lineup of major appliances. ·Counselling services for you and your family ·And more.
Create a job alert for this search

Bilingual Customer Relations Specialist • Saint John, CA

Similar jobs

New Business Specialist

Empire Viesaint john, nb, ca
Full-time

Spécialist, Nouvelles affaires.La fourchette de rémunération cible totale (RCT), qui comprend le salaire et la prime cible, est de 55 968 $ à 84 800 $.Cette fourchette de RCT ne s’applique qu’aux p... Show more

 • Promoted

Gestionnaire bilingue, Règlements d’invalidité - Empire Vie

Empire Viesaint john, nb, ca
Full-time

Gestionnaire bilingue, Règlements d’invalidité.Lieu : À distance ou si vous habitez proche d’un bureau, hybride - Kingston, North York ou Montréal.La fourchette de rémunération cible totale (RCT), ... Show more

 • Promoted

Tarificateur(trice) bilingue principal(e) - Empire Vie

Empire Viesaint john, nb, ca
Full-time

Tarificateur(trice) bilingue principal(e).Le (la) tarificateur(trice) principal(e) assure la rentabilité de la société par le biais de résultats favorables au chapitre de la mortalité en examinant ... Show more

 • Promoted

Bilingual Centralized Sales Representative Needed

Irving OilSaint John, NB, CA
Full-time

Join Irving Oil as a Bilingual Centralized Acquisition Sales Representative in Saint John, NB, where your focus will be acquiring new business through strategic outreach.Your detail-oriented approa... Show more

 • Promoted

Télétravail - Représentant à la clientèle bilingue, Service gouvernemental

NQX CanadaCity of Saint John, NB, Canada
Remote
Full-time +1

Êtes-vous reconnu pour vos compétences communicationnelles et votre capacité à établir des liens avec les gens ? Nous recrutons actuellement pour des postes à temps partiel et à temps plein basés a... Show more

 • Promoted

Bilingual Customer Service Representative (Retail)

Empire Lifesaint john, NB, ca
Full-time +2

Bilingual Customer Service Representative (Retail)</b></p><p><b>Location: Remote, Canada</b></p><p><br></p><p>The total target compensati... Show more

 • Promoted • New!

Bilingual Claim Manager

Empire Lifesaint john, nb, ca
Full-time +2

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range... Show more

 • Promoted

Bilingual Claim Manager - Empire Life

Empire Lifesaint john, nb, ca
Full-time +2

Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range... Show more

 • Promoted

Work From Home - Customer Service Government Representative, Bilingual

NQX CanadaCity of Saint John, NB, Canada
Remote
Full-time

Are you known for your excellent communication skills and your ability to connect with people? We are gearing up to hire full-time representatives for upcoming positions in New Brunswick.As a Bilin... Show more

 • Promoted

New Business Specialist

Empire Lifesaint john, nb, ca
Full-time +2

Location: Remote - Anywhere in Canada.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800.This TTC range is applicable to permanent roles only; fixed-... Show more

 • Promoted

Bilingual English Teacher - Remote Role [T] - TutorABC

TutorABCsaint john, nb, ca
Remote
Full-time

We are currently inviting qualified ESL teachers to apply for a remote instructional role supporting international learners through our structured online teaching platform.This is a contract-based ... Show more

 • Promoted

Conseillers juridiques indépendants — Formule à distance et hybride (Canada) - MT>Align, a division

MT>Align, a division of McCarthy Tétrault LLPsaint john, nb, ca
Full-time

Ayez une meilleure maîtrise de vos heures de travail.Soyez travailleur autonome, mais travaillez avec nous!.Réseau, une division de McCarthy Tétrault S.Réseau, les candidats sélectionnés se joignen... Show more

 • Promoted

Gestionnaire bilingue, Règlements d’invalidité

Empire Viesaint john, nb, ca
Full-time

Gestionnaire bilingue, Règlements d’invalidité.Lieu : À distance ou si vous habitez proche d’un bureau, hybride - Kingston, North York ou Montréal.La fourchette de rémunération cible totale (RCT), ... Show more

 • Promoted

Bilingual Digital Support Coordinator - Empire Life

Empire Lifesaint john, nb, ca
Full-time +2

Bilingual Digital Support Coordinator.Location: Anywhere in Canada, Remote/Hybrid.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800.This TTC range i... Show more

 • Promoted

New Business Specialist - Empire Life

Empire Lifesaint john, nb, ca
Full-time +2

Location: Remote - Anywhere in Canada.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800.This TTC range is applicable to permanent roles only; fixed-... Show more

 • Promoted

Bilingual English Teacher - Remote Role [T]

TutorABCsaint john, nb, ca
Remote
Full-time

We are currently inviting qualified ESL teachers to apply for a remote instructional role supporting international learners through our structured online teaching platform.This is a contract-based ... Show more

 • Promoted

Bilingual Digital Support Coordinator

Empire Lifesaint john, nb, ca
Full-time +2

Bilingual Digital Support Coordinator.Location: Anywhere in Canada, Remote/Hybrid.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $84,800.This TTC range i... Show more

 • Promoted

Customer Onboarding Specialist

CarePortalssaint john, NB, ca
Full-time

Remote | 🕒 Full-time | 🚀 Fast-growing SaaS startup</p><p><br></p><p><b>About CarePortals</b></p><p>CarePortals is building the backbone of di... Show more

 • Promoted • New!

Bilingual Centralized Acquisition Sales Representative

Irving OilSaint John, NB, CA
Full-time

As a Bilingual Centralized Acquisition Sales Representative, you will be responsible to acquire new business for your assigned territory through both inbound and outbound calling.Your goal will be ... Show more

 • Promoted

Tarificateur(trice) bilingue principal(e)

Empire Viesaint john, nb, ca
Full-time

Tarificateur(trice) bilingue principal(e).Le (la) tarificateur(trice) principal(e) assure la rentabilité de la société par le biais de résultats favorables au chapitre de la mortalité en examinant ... Show more