Medical Secretary

The primary care model is evolving to team-based patient and family centered care. Team-based care occurs when a number of health providers with different professional backgrounds work together with patients, families, caregivers and communities to deliver care so that the right care is provided at the right time by the right provider. Team-based care will be delivered from Patient Medical Homes in Patient Medical Neighborhoods, a concept developed and endorsed by the College of Family Physicians of Canada (CFPC). A Patient Medical Home is “…a family practice defined by its patients as the place they feel most comfortable - most at home - to present and discuss their personal and family health and medical concerns...”. A Patient Medical Neighborhood is a network of care involving all health care providers and services outside of the Patient Medical Home. Patient Medical Homes coordinate and integrate access to services within the Neighbourhood and community for care of the patient. The purpose of this position is to provide full administrative support as an integral member of the PMH team composed of, but not limited to Physicians, Nurse Practitioners, Nurses (RN/LPN), and other allied health providers and administrative support staff. This position is responsible for maintaining the clinic schedule while ensuring accuracy and efficiency of day-to-day operations. Providing patients with information regarding services and programs and responding to inquiries. Receiving and managing referrals to and from other practitioners and services. Ensuring adequate and up to date information regarding patient files are received, sent and filed appropriately. Billing associated with clinic practitioners. The incumbent is also sharing responsibility to ensure the efficient day to day operation of the health centre and will report to the Network Administrative Supervisor. Duties will include but not limited to: - Reception duties such as receive clients, schedule appointments with members of the health team, prioritize emergency and urgent client appointments under the direction of the health care provider; - Answer incoming phone inquiries and direct inquiries as deemed appropriate; - Provide general office assistance such as communicate with staff, public and co-workers in a respectful and courteous manner; type and prepare letters for mailing, medical reports and other correspondence as requested by clinical staff; receive and sort incoming mail, redirect and assemble/organize outgoing mail for its destination. - Provide general clinical assistance with updating patient records for next day appointments with clinic staff; - Record and enter patient demographics and claims into the Medical Billing System, and all other duties related to - the Medical Billing System, such as weekly electronic submission; - Receive bi-weekly payment files and vital statistics updates, and ensure completion of third-party claim forms; - Ensure that client/patient files (paper and electronic) are maintained accurately and the information in the files is current. - Type regular office correspondence, photocopy, fax and e-mail information as required; - Other duties as required Minimum Qualifications: - Successful completion of Grade 12 supplemented by a Medical Support Services Program, Secretarial or Office Studies - Program with a specialized course in Medical Terminology. - Considerable experience in secretarial related work. - Experience working with computers and relevant software programs, and Dictaphone/editscript. - Typing speed of 50 wpm (net of errors). - Excellent communication skills and demonstrated ability to deal with the public in a respectful and confidential manner. - Demonstration of competent multi-tasking and organizational skills and the ability to work with minimal supervision. - Have a good previous work and attendance record. - Travel maybe required between worksites within Primary Care Network. Must have access to reliable transportation. Other Qualifications: - Knowledge of the community and available resources is an asset. - Previous experience in a primary care practice or physician’s office will be considered an asset - Knowledge of TELUS Collaborative Health Record (EMR) is an asset. Important Notes: Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. The successful candidate will be the only individual receiving written notification of competition results. The "Notification of Successful Candidates" list posted on the Employment Opportunity board will serve to inform all other applicants of competition results. Salary Range: $26.94 - $29.29 per hour Bi-Weekly Hours: 75 Hours Bi-Weekly / Days / Some Evenings and Weekends May Be Required. Posting ID: 172803 Closing Date: Monday May 25, 2026 at 4:00pm