Senior Business Analyst (Salesforce / Health & Social Services)

Senior Business Analyst – Salesforce / Health & Social Services
Job Title: Senior Business Analyst (Salesforce / Health & Social Services)
Requisition ID: RQ00325
Location: Remote / Fredericton, New Brunswick (Hybrid option available)
Duration: 12-Month Contract with Possible Extensions
Client: Government / Public Sector – Social Development Transformation Initiative
Position Overview
We are seeking an experienced Senior Business Analyst to support a large-scale digital transformation initiative focused on Health and Social Services delivery. The successful candidate will play a key role in the development and enhancement of a Salesforce-based case and care management platform supporting citizens, service providers, and internal stakeholders.
The ideal candidate will possess strong business analysis expertise within Agile environments, proven experience in Health and Social Services programs, and hands-on exposure to Salesforce CRM and/or Health Cloud implementations.
This role requires a strategic and detail-oriented professional capable of leading requirements gathering sessions, documenting business and technical requirements, supporting testing activities, and collaborating with cross-functional teams to deliver scalable enterprise solutions.

Requirements

Mandatory Requirements (M1–M5)
M1 – Communication Skills

• Excellent written and spoken English communication skills are mandatory.
  
• Ability to communicate effectively with executive stakeholders, technical teams, business users, and external vendors.
  

M2 – Education

• Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or a related discipline.
  
• Equivalent combinations of education and relevant professional experience may also be considered.
  

M3 – IM/IT Experience

• Minimum 10+ years of demonstrated Information Management / Information Technology (IM/IT) experience.
  
• Proven experience working on enterprise-scale business and technology transformation initiatives.
  

M4 – Agile Business Analysis Experience

• Minimum 5 years of Business Analysis experience working within Agile delivery environments.
  
• Experience participating in Agile ceremonies including sprint planning, backlog grooming, retrospectives, and daily stand-ups.
  

M5 – Senior Business Systems Analysis Experience

• Minimum 5 years of Senior Business Systems Analyst experience within the last 7 years.
  
• Experience must include:
  
• Requirements elicitation and analysis
  
• Solution design support
  
• Functional and non-functional documentation
  
• Testing support and validation
  
• User training and knowledge transfer
  

Scored Requirements (S1–S7)
S1 – Social Services / Case & Care Management Experience

• Experience performing business analysis for Health, Social Services, Disability Support Services, or Case and Care Management systems.
  
• Experience working with citizen-centric service delivery programs is highly preferred.
  

S2 – Requirements Gathering & Stakeholder Facilitation

• Extensive experience facilitating workshops, discovery sessions, and stakeholder meetings.
  
• Ability to:
  
• Elicit functional and non-functional requirements
  
• Analyze business processes, decision flows, and information requirements
  
• Translate business needs into detailed technical specifications
  
• Prepare process maps, user stories, workflows, and business models
  

S3 – Testing & Requirements Validation

• Proven experience validating requirements through testing activities including:
  
• Requirements Traceability Matrix (RTM) creation and maintenance
  
• Test strategy support
  
• Test case design and execution
  
• UAT coordination
  
• Test data preparation
  
• Defect tracking and resolution support
  

S4 – Professional Certifications

• Current professional certification(s) such as:
  
• IIBA (CBAP, CCBA, ECBA)
  
• SAFe
  
• Agile Certifications
  
• Scrum Certifications
  
• Salesforce Certifications
  
• Certification details must be clearly specified.
  

S5 – Agile Tools & Collaboration Platforms

• Hands-on experience with:
  
• Jira
  
• Confluence
  
• Azure DevOps
  
• Agile project delivery methodologies
  
• Experience managing product backlogs, sprint artifacts, and Agile documentation.
  

S6 – Health and/or Social Services Experience

• Experience working with HealthCare, Social Development, Disability Services, Human Services, or Public Sector programs.
  
• Familiarity with regulatory and privacy requirements within Health/Social Services environments is considered an asset.
  

S7 – Salesforce CRM / Health Cloud Experience

• Experience working with:
  
• Salesforce CRM
  
• Salesforce Health Cloud
  
• Case Management Solutions
  
• Service Cloud
  
• Ability to collaborate with Salesforce developers, architects, QA teams, and business stakeholders.
  

Key Responsibilities

• Collaborate with business and technical stakeholders to gather, analyze, and document requirements.
  
• Facilitate workshops and working sessions with cross-functional teams.
  
• Develop:
  
• User stories
  
• Acceptance criteria
  
• Business process flows
  
• Functional specifications
  
• Non-functional requirements
  
• Training documentation
  
• Support solution validation and testing activities.
  
• Create and maintain Requirements Traceability Matrices (RTMs).
  
• Assist with User Acceptance Testing (UAT) and defect management.
  
• Work closely with development, QA, architecture, and project management teams.
  
• Support Agile delivery and continuous improvement initiatives.
  
• Contribute to training materials and end-user support documentation.
  

Required Technical Skills

• Salesforce CRM / Health Cloud
  
• Jira
  
• Confluence
  
• Azure DevOps
  
• Agile / Scrum Methodologies
  
• Requirements Management
  
• Business Process Modeling
  
• User Story Development
  
• UAT Coordination
  
• Test Case Development
  
• Requirements Traceability
  
• Stakeholder Management
  
• Documentation & Reporting
  

Preferred Qualifications

• Experience with government or public-sector digital transformation initiatives.
  
• Experience with disability support systems, healthcare platforms, or social services modernization projects.
  
• Strong analytical, communication, and stakeholder engagement skills.
  
• Ability to work independently within remote and distributed teams.
  

Deliverables
The successful candidate will be responsible for delivering:

• Business and system requirements documentation
  
• User stories and acceptance criteria
  
• Business process workflows
  
• Requirements Traceability Matrix (RTM)
  
• Test cases and testing support documentation
  
• Training materials
  
• Solution design support documentation
  
• Other Business Analysis artifacts as required