Constituency Office Manager & Stakeholder Relations

ABOUT THE ROLE A constituency office serves as the primary point of contact between residents and their MPP. The office assists constituents in navigating government programs and services, resolving issues, and ensuring their concerns are heard. The work is rooted in strong customer service, clear communication, and a commitment to treating every individual with respect, empathy, and professionalism. The Office Manager / Stakeholder Relations role will maintain the foundation of the constituency office, ensuring the office remains a stable and high-functioning resource for the community. The successful candidate will keep the office running smoothly, manage the team, manage and build relationships with local stakeholders, and ensure that the MPP's time, budget, and administrative obligations are handled with precision. This role is ideal for a highly organized professional who thrives in a fast-paced, public-service environment. KEY RESPONSIBILITIES Office & Team Management - Lead and manage day-to-day operations of the constituency office. - Supervise and support constituency office staff, coordinating workflow and priorities across the team. - Maintain a productive, professional, and welcoming office environment. - Acting as a liaison between the constituency office and the Queen's Park (Toronto) legislative office, working closely with the Chief of Staff. - Manage office processes to respond to inquiries from constituents, address concerns through phone calls, emails, and in-person meetings, and liaise with government ministries and agencies to support casework and resolve constituent issues. - Maintain accurate records of casework and correspondence, manage scheduling and office organization, and assist in general office operations. Budget, Finance and Compliance - In consultation with the Chief of Staff, manage the office budget and track expenditures against allocations. - Process and reconcile expenses in accordance with Legislative Assembly guidelines. - Maintain accurate financial records and prepare regular budget reports. Executive and Scheduling Support - In consultation with the Chief of Staff, manage the constituency calendar, coordinating with the legislative calendar. - Prioritize and coordinate scheduling requests, resolving conflicts with sound judgment. - Handle sensitive and confidential constituent information with professionalism and discretion. Community Outreach and Stakeholder Relations - Act as the lead point of contact for stakeholder relationships within the Ajax community. - Engage with local stakeholders, organize public events, attend community meetings, and lead outreach initiatives to enhance engagement with residents. - Stay informed on key policy issues affecting the riding and constituents, and engage with local community groups to ensure their concerns are reflected in the MPP’s work. - In consultation with the Chief of Staff, provide direction to staff on maintaining a strong social media presence, and over the drafting of newsletters and community updates. Administration and Correspondence - In consultation with the Chief of Staff, ensure compliance with all relevant HR, procurement, and office administration policies. - Oversee filing systems, records management, and document retention. - Triage incoming mail, email, and phone inquiries, escalating as appropriate. - Prepare agendas and minutes for weekly staff meetings. - Coordinate and organize office systems, e.g. order supplies and furniture. QUALIFICATIONS Required - Minimum 3–5+ years of experience in office management, executive assistance, or a similar administrative leadership role. - Experience in customer service and public engagement. - Demonstrated experience managing budgets and financial records. - Exceptional organizational skills and ability to manage multiple priorities simultaneously. - Strong written and verbal communication skills. - Proven ability to work with confidential information and exercise sound judgment. Preferred - Experience in a government, political, or public-service environment. - Experience supervising or mentoring staff. WHAT WE OFFER - A meaningful role serving the residents of Ajax. - A collaborative and mission-driven team environment. - Comprehensive benefits package. - Salary range is $60,000 to $70,000, depending on skills and experience. HOW TO APPLY Please submit a résumé and cover letter outlining your relevant experience to the constituency office by email to klauzon@liberal.ola.org In your cover letter, please speak to your experience managing office operations and working in a fast-paced environment. Applications will be reviewed on a rolling basis. We thank all applicants for their interest. Only those selected for an interview will be contacted. We are committed to an inclusive, barrier-free recruitment process.