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Cloudious LLC
Application Support Analyst (AS400 - Cobol)Cloudious LLC • Mississauga, ON, CA
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Application Support Analyst (AS400 - Cobol)

Application Support Analyst (AS400 - Cobol)

Cloudious LLC • Mississauga, ON, CA
1 day ago
Job type
  • Full-time
Job description
Position Details: Title: Application Support Analyst Location: Mississauga, ON - Hybrid Role (3 days a week) Type: Full-Time Start Date: ASAP Mandatory Skills : AS400 - Cobol, Mainframe Admin, Mainframe DB2 Good to Have Skills : Mainframe Enterprise Cobol, MS SQL Server, MySQL Job Description - 6-8 years experience as Application Support Analyst with 4 years working in a 24x7 Ability to investigate high priority tickets and provide timely updates to Client. - Should have good written and Oral communication skills to interact with Onsite and Client. - Should have good knowledge in SQLs as the project will require scripts to be formed for any data fix or for any utility - Should have good knowledge in AS400 Cobol - Open to work in shifts and provide On call support Willing to work weekends for Product Releases - Should be able to support month end or Year end batches as per the allotted schedule - Mandatory Skills Working knowledge of Oracle SQL Able to build ad hoc SQL queries Working knowledge of MainframeAS400 Cobol Key Responsibilities - Support the Unitrax unit holder or record keeping system - Programming languages required are COBOL CLLE SQL - The unitholder or record keeping system runs on IBMi or POWER system - Provide support to internal and external technology and business groups - Communicate directly with end user clients regarding application and system issues Defect recreation - Analyze database logical and physical structures - Test stored procedures database functions database triggers - Create Query SQL and SEQUEL database views - Fund SERV experience a strong asset - Ad hoc query SQL creation for data analysis which is used for troubleshooting and data correction - Debug embedded SQL COBOL ILE programs - Recommend modifications to the existing programs and to the AS400 applications - Document defect corrections On call support on a rotation schedule - Work with team to resolve tickets on priority through defined process and escalation matrix - Coordinate with various client stakeholders to provide technical solutions - Triage issues and provide short term and long term solutions - Speak through the solution with Client and provide insights into entire chain of events and plan for resolution - Perform root cause analysis and work hands on to guide through the problem and incident management process - Coordinate with offshore and other global teams - Provide creative solutions to customer problems to ensure customer satisfaction - Ability to exercise judgment using procedures and practices to determine the appropriate course of action - Excellent analytical and communication skills - Support application Releases and change management functions - Provide support for monitoring of applications logs feeds issue tickets - Should be able to articulate the problem and provide a step-by-step approach to problem and incident management Thanks & Regards Cloudious LLC
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Application Support Analyst (AS400 - Cobol) • Mississauga, ON, CA

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