Coffee Specialist - Nespresso Willowbrook

Randstad Sourceright: We're in the business of connecting smart people with great jobs!

Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!

We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand for labor and human resources services.


Advantages
Competitive salary of $18.75 + quarterly bonus.
Nespresso coffee machine
Monthly credit on coffee capsules and discount on accessories for employees.
Access to Randstad Advantage insurance program.
Excellent training and development program


Responsibilities
Your duties as a Coffee Specialist will be as follows:

Customer Experience & Sales

Offer customers an outstanding in-store experience from the moment they arrive.
Warmly welcome, advise, and maximize in-store sales by expertly guiding customers through product choices and offering personalized recommendations.

Technical Support & Operations

Handle product issues and contributing to the smooth running of the boutique.
Analyze reported machine malfunctions and provide efficient customer service solutions.
Participate in daily meetings and training sessions to enhance product knowledge and procedural compliance.
This role Includes the physical duties of safely lifting, pushing, pulling, and maneuvering boxes and heavy items of various sizes and weights, consistent with provincial safety standards.

Boutique Presentation

Ensure the physical environment meets the brand's standards.
Ensure that the Boutique is clean and maintained, including making sure it is well-ordered, has the correct equipment available, and is properly presented at all times.

Professionalism, Safety & Compliance

You will be required to maintain a high degree of professionalism and adherence to all company policies, including all workplace conduct and safety protocols.
Immediately report any incident of theft, or safety concerns to management.
All workplace conversations, behavior, and physical interactions with colleagues and clients must remain professional and respectful.
Encourage team members, including communicating team goals related to customer service processes.
Assist in creating a culture of safety, actively identifying areas for new training.
Assist the team where and when needed.
Perform any other job-related duties.

Qualifications
1 year of prior hotel, sales or retail experience is required
Flexibility to work Friday evening, Saturdays, Sundays
Excellent presentation, communication & interpersonal skills; exceptional customer service skills
Hands on and pragmatic
Punctuality and discipline
Strong Team player

Summary
Randstad is an equal opportunity employer and is committed to diversity and inclusion.

We look forward to hearing from you!


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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.